Ask Campus Central Need advice? Have a student admin question? Find responses to our most commonly asked questions below: If you can't find the answer to your question Campus Central and here to help. You can email, call or visit us on campus. Top 5 FAQ's How is a GPA calculated? What does conferral mean? What important dates do I need to know? How do I apply for a deferred exam? How do I get a student ID? Academic Review What is academic review? Why does the University review student progress? How is a grade point average (GPA) calculated? What are the different 'notification' stages of academic review? What does preclusion mean? What should I do if I have missing results or a supplementary, or deferred, assessment? What should I do if I think the University has made a mistake in assessing my progress? Who can I talk to about the issues or problems that affected my results? Who can help me to appeal my preclusion? What policy guides the academic review process Accommodation How can I find accommodation in Adelaide? How can I advertise accommodation for students? Access to Services What IT services should I have access to? Why have I lost access to print and internet services? Why have I lost access to the student pools? Why have I lost access to the library? I am eligible to graduate, will I lose access to services? I have lost access to the UniSA network and IT services, am I eligible for an access extension? I am a non-UniSA student (eg OUA, SAIBT, CELUSA) with access to UniSA services, what access should I have? Admissions What credit can I get for previous studies? How can I change my preferences? I received an offer for a new program. How do I discontinue the old one? Australian Higher Education Graduation Statement What is an Australian Higher Education Graduation Statement? What is the purpose of an Australian Higher Education Graduation Statement? What will be shown on an Australian Graduation Higher Education Statement? When will I receive my Australian Higher Education Graduation Statement? Can I get an Australian Higher Education Graduation Statement for an award conferred before 20 December 2010? What is the difference between an academic transcript and an Australian Higher Education Graduation Statement? Will fail or withdrawn grades be shown on the Australian Higher Education Graduation Statement? Will results for previous UniSA studies be shown on my Australian Higher Education Graduation Statement? Can I request that something be added or removed from my Australian Higher Education Graduation Statement? I am graduating with a double degree what will my Australian Higher Education Graduation Statement say? What do I do if there is an error on my Australian Higher Education Graduation Statement? Can I buy additional copies of my Australian Higher Education Graduation Statement? I received a prize after I graduated, can it be included in my Australian Higher Education Graduation Statement? Awards and Prizes When are the University Merit Awards and the Chancellor's Letters of Commendation awarded? How do I know if I qualify for a University Merit Award or a Chancellor's Letter of Commendation? Can I receive an award more than once? Will the award appear on my transcript? Can I receive both of the awards? What can I do if I didn't receive one of the awards, but think I'm eligible? Where do I send enquiries relating to the University Merit Awards or Chancellor's Letters of Commendation? Enrolment What does enrolling mean? When do I receive my UniSA welcome emails ? When can I enrol? Is there a date I need to enrol by? What if I missed my enrolment open date? How do I know what to enrol in to? Do I have to register with a registration board? What is a program enrolment advice session? I have missed my program enrolment advice session (or) there is no session for my program, what should I do to enrol? I received an offer to a new program this year. How do I withdraw from my old program? I am a new student who applied through SATAC and have enrolled, but now I want to defer for one year, what do I do? I will not be enrolling this year, but I will be back next year. What do I have to do now? I can no longer study at UniSA, what should I do? What is considered as being a full-time load? Who is my Program Director? What important dates do I need to know? Where can I find student forms? Are there policies or procedures for assessments during my degree? Where do I get an application for Assignment Extension? If I need assistance enrolling, who do I contact? MyEnrolment What is myEnrolment? How do I enrol using myEnrolment? What is my password for myEnrolment? Do I have to be on campus to enrol? What do I do if a class I want to enrol into is full? How do I drop a course? What does 'time clash' mean? What is a component? What does class type mean? What does my 'academic program completion' date mean? How can I check I am enrolled in the right class? How do I swap one tutorial and change to a different tutorial? I want to keep the same lecture I have just started with UniSA, what access to services do I have? Personal Details Who do I have to advise of my change of address? How do I find out my student ID number and username? Where can I find information about my fees I am an international student, how do I apply for a Confirmation of Enrolment document so I can extend my visa? Exams Where can I find the exam timetable? Where are exams held? What do I have to do if I require alternative exam arrangements? What can I take into the exam? I've forgotten/lost my ID card and I have an exam, what should I do? What is a secondary assessment? How do I apply for a secondary assessment? I've been granted a secondary assessment but a fail grade is displayed against my enrolment? When do the final course results come out? Can I still make the graduation ceremony if I have an alternative examination? Can I see my marked exam paper? What policies guide the exam process? Exams (external) When and how will I find out where my Examination Centre will be? What are the costs involved in sitting examinations? I live in a remote area, is there an Examination Centre near me? I have moved or am about to move house. Will this affect which Examination Centre I am allocated to? I reside outside of Australia, will I sit my exam at the same time as students in Australia? None of the above covers my enquiry, what should I do? Facilities Is there student parking on campus? How do I book a room on campus? Can I borrow AV equipment for my presentation? How do I book student functions? Can I still hire a locker? How can I buy/sell second-hand text books? Where can I find a book list for my courses? Can I put posters up on campus? I cannot find my class room? Graduation I've finished all my courses but myUniSA still says I'm not yet eligible to graduate? When will I receive my free academic transcripts? How can I get a completion letter? When is my graduation ceremony? What do I need to do before the ceremony? How do I get tickets to the ceremony? What do I do on the day of the ceremony? What should I wear to the graduation ceremony? What should I do if I can no longer make it to the ceremony? How can I get my parchment if I do not attend the ceremony? What does conferral mean? Can I attend an overseas presentation ceremony? I am eligible to graduate, when will my access expire? Why do I need to arrive at my graduation ceremony two hours before it commences? How do I update my Expected Completion date? Why can't I view the web-stream of a graduation ceremony? What are my post-nominals? ID Cards How do I get a student ID card? How do I update the expiry date on my card? What do I do if my card will not work in the library? How do I get security access to buildings put onto my card? What do I do if I've lost my card? What does the red 'E' mean on my ID card? Internal transfers Am I Eligible? How can I apply for an internal transfer? What programs are available for me to transfer into? Can I apply for multiple programs through an internal transfer request? I am interested in transferring to the Business Double Degree. I have not heard back regarding my internal transfer, what should I do? Will my previous studies count toward my new degree? Payments at Campus Central What can I pay at Campus Central? When will my readers be available for purchase? How do I purchase official transcripts or overseas health cover? Where is Campus Central located? Parents/Guardians How do I access my child's student record? How do I pay tuition fees? What is a study period? When are university holiday's? When are exams? How can I contact my child at university? How do I contact my child's lecturers and tutors? How does my child enrol in their classes? How safe is the campus? What support is available? Print Quota How can I update my print quota? Does my print quota roll over into next year? I topped up my print quota, what will happen to this when I graduate? Scholarships and Grants Are scholarships only for high achieving students? When do scholarships open for application? What scholarships am I eligible to apply for? How do I apply? When do I apply? Who can I contact in relation to scholarships? How do I find out which Division my program of study relates to? How do I find out if I am enrolled into an undergraduate or postgraduate program of study? Will I have to pay tax on my scholarship? Will my scholarship affect payment of my benefits (eg Centrelink payments or concession cards)? If I go on leave what will happen to my scholarship? Can I defer my scholarship? my Scholarships How do I apply for scholarships? What is on the my Scholarships homepage? What kind of scholarships are available? How do I view the Scholarships I have applied for? How do I view the Scholarships I have been awarded? How can I find out if a Scholarship is opening soon? How do I check to see if my banking details are correct? What other information is contained under 'my Details'? Equity Scholarships (UniSA Study Grants) & Commonwealth Scholarship (CS) I have completed my enabling course (one year) and was in receipt of CECS-Indigenous Enabling or CAS-Indigenous Enabling. Will I be eligible for four years of Indigenous-CECS or Indigenous-CAS scholarship for my undergraduate degree? I will be undertaking one of my courses overseas, will I still be eligible for my Commonwealth Scholarship(s) (UniSA administered) or UniSA Study/Priority Grant? Is a UniSA Study Grant/Priority Grant considered a Commonwealth Scholarship? What is a Start-Up or Relocation scholarship? If my ordinary CECS/CAS, or Priority-CECS/Specialist-CAS is terminated, can I re-apply for these commonwealth scholarships? SSAF (Student Services and Amenities Fee) and SA-HELP What is the SSAF? Do I need to pay the SSAF? How much is the SSAF? Do I need to pay the SSAF if I'm an external student? When will the SSAF start being charged from at UniSA? What is SA-HELP? How do I find out if I am eligible to apply for SA-HELP? How do I fill in a Request for SA-HELP assistance form? When do I need to fill in the Request for SA-HELP assistance form? What is the SSAF CAF in the myEnrolment checklist? What happens if I do not fill in a SSAF CAF? What happens if I do not fill in a Request for SA-HELP assistance form and I do not pay the SSAF by the due date? Can I apply for an exemption to the SSAF? Can I apply for a reduction in the SSAF? What happens if I do not pay the SSAF? What if I withdraw or change my enrolment before the census date? Will I still be liable to pay the SSAF? What if I withdraw or change my enrolment after the census date? Will I still be liable to pay the SSAF? Can I apply to defer the SSAF once census date has passed and I’m in Bad Financial Standing (BFS) for the overdue debt? Why do I need to pay the SSAF? What will the SSAF revenue be used for? How can I/my club request SSAF funding for projects? Who do I contact if I still have questions? Student finance How do I defer my student contribution or tuition fees? How do I fill out a Commonwealth Assistance Form? Do I have to fill out a Commonwealth Assistance Form (CAF) if I am paying upfront? What is BFS? I'm in Bad Financial Standing (BFS) for a miscellaneous charge, what does that mean? I've paid my library fine but I'm still in Bad Financial Standing (BFS)? When will I receive an invoice? How do I make a partial payment of my student contribution or tuition fees? What will happen if I don't pay? Why do my payments sometimes pay off a different fee to the one I intended to pay? Can I pay my student contribution or tuition fees at Campus Central? What are the instalment dates for international student's payments? Can I make payments after the census date? How much discount do I receive if I make a payment up front towards my student contribution amount? Can I change my choice about whether to use HELP? I have elected to defer my student contribution through HECS-HELP but continue to be invoiced the upfront amount? Why has my enrolment been cancelled? What masters programs are eligible for income support? Can I get a refund if I withdraw from a course before the census date? Transcripts How do I order an official copy of my academic transcript? What do I need to bring with me when collecting my transcript? If I am in Bad Financial Standing, can I still receive my transcript? Is a transcript the only way I can get a copy of my results? Why do pre-1991 transcript records take three weeks? Why can't I get a transcript for just part of my study or the successful parts of my study? Why can't I get a transcript for someone else? I don't understand the terminology on my transcript, can you explain it? When will I receive two free copies of my academic transcript?