Troubleshooting and support


Nothing is displayed under my result entry tab

Have you checked the criteria that you are using to search? Are you using the correct study period?  If the course is still not displayed, contact the Exams & Results General Enquiries on 8302 2755 for assistance.

Are you listed as an instructor with grade/approve access against the class in the Medici Class Schedule? You can check by contacting the Student Finance and Enrolment Team by email or by phoning 8302 2290.

My result entry page has a student listed who has not submitted any work

If a student has not submitted any work - i.e. enrolled in the course, not submitted any work and did not drop the course prior to the Census date - they should be assigned an F.

Please note: the results entry page can't be saved as approved until results for all students on the page have been entered.

One of my students doesn't appear on my Results Entry page

Is the student enrolled in your class? 
Check the class list from the staff portal under the Students tab in the my Teaching pillar. By using the ‘export student list’ tab, you can download the students in an excel spreadsheet. You can also ask your school admin staff member to check the student’s enrolment details in Medici) 

Yes
 - get your school admin staff member to regenerate the grade roster and check the Results Entry page again. If the student is still not listed, contact the Exams & Results General Enquiries on 8302 2755 for assistance.

I can't change some of the grades on my Results Entry page, they are greyed out

Once results have been posted to the database, for example when a grade roster is posted or partially posted, they cannot be changed via the Results Entry page. The only way to change grades that have been posted is via the Change of Grade Form.

I've saved my Results Entry page as approved but need to make changes to some results

You can only make changes if the result entry page was saved as approved today - i.e. the results haven't been posted to the database (automatic overnight).

Open the result entry page, change the status back to “Not Reviewed” and save. This will re-open the page for changes. Make the changes then repeat the approval process. If you do not have approve access then contact the staff member in your school that can approve the Result Entry page.

Once results have been posted to the database, for example when a grade roster is posted or partially posted, they cannot be changed via the result entry page. The only way to change grades that have been posted is via the Change of Grade Form, if the grades have been posted (overnight) they cannot be changed via the result entry page.

My results don't seem to be converting to grades

This happens automatically as soon as you save the Results Entry page.

I need all results I have entered so far posted to the students records in Medici

This can only be done by school admin staff as a partial post of the grade roster in Medici. This allows the results entered into the result entry page to be saved against the students record straight away and also allows you to enter the remaining results later and save the Result Entry page as approved once all results have been entered.

Please note:

  • the exception is the Secondary Assessment Result Entry page, which can be partially posted using the result entry interface by staff with approval access.
  • once results have been posted to the students records via a partial post you cannot change them, when you reopen the result entry page they will be greyed out. Results that have been posted can only be changed on an Change of Grade Form.

I can't save my Result Entry page as approved

Check for the level of your access on the Results tab of the myTeaching Pillar or at the top of the result entry page.

You can check by contacting the Student Finance and Enrolment Team by email or by phoning 8302 2290 that you are authorised to save the Results Entry page as approved - i.e. you are listed as an instructor with approve access against the class.

Check that all results have been entered – if they have and you are still unable to save the page as approved ask your school admin staff member to save the grade roster as approved and post it or to partial post the grade roster via Medici.

What is a Secondary Assessment and how do I enter these grades?

Secondary assessments can take the form of either a deferred examination or assessment, supplementary examination or assessment or special consideration Campus Central are responsible for updating the student record with the appropriate secondary assessment flag through Medici. The Secondary Assessment Result Entry page is available via the Results tab of the myTeaching Pillar through the staff portal.

Please note: the Secondary Assessment Result Entry page will allow grade rosters to be partially posted using the results entry interface. Partial post should only be carried out when students need their results in order to continue their studies, graduate, or for employment purposes and when not available for all students on the grade roster.

I need to save my Result Entry page as approved but haven't got all final results, should I enter Incompletes?

No – Incompletes should not be entered in order to save the Result Entry page as approved when final results are unavailable at the deadline due to ongoing marking or non-standard assessment deadlines. If a student has been granted a secondary assessment (deferred examination or special consideration examination), the grade achieved so far should be entered. Students will view the secondary assessment type they have been granted for the course in the student portal. Once the grade has been finalised, secondary assessment result entry can be accessed via the Results tab of the myTeaching pillar in the staff portal.

Incomplete should only be entered as a result when a student's final result cannot be finalised because there is a formal arrangement between the student and the course coordinator that the assessment period for the course will be extended.

How do I find the Course ID and other details for the courses I teach?

The Course ID and other details such as class lists can be retrieved from the Course tab of the myTeaching pillar in the staff portal on a course by course basis.