Frequently Asked Question - Cleaning

 

If there is a serious spillage during the day, who do I contact?

How often is my office cleaned?

How often does the carpet get cleaned in my office?

There is a dirty mark on the carpet outside of my office how do we get it cleaned?

What can’t I throw out in my office bin?

How often do the recycling bin in my office get emptied?

Our recycling bin is full how do we get it emptied?

How often do windows get cleaned in my office?

Will the cleaners clean desk tops?

We are having a function, who do I contact to get the area/room cleaned beforehand?

The liquid soap or toilet paper has run out, who do I contact?

 


EMERGENCIES  

If there is a serious spillage during the day, who do I contact?

Contact FM Assist (x55555).

 

OFFICE CLEANING  

How often is my office cleaned?

  • Offices are checked daily: litter removed and spot cleaning undertaken.
  • On a weekly basis: floors vacuumed; interior ledges dusted (to height of 2m).
  • On a monthly basis: wall and door vents, switches, door knobs and metal work cleaned; floor stains removed.

 

How often does the carpet get cleaned in my office?

Office floors are vacuumed on a weekly basis.


There is a dirty mark on the carpet outside of my office how do we get it cleaned?

 

Contact FM Assist (x55555).

 

What can’t I throw out in my office bin?

The waste bin is for general waste. Paper material suitable for recycling should be placed in the recycling boxes.


How often do the recycling bin in my office get emptied?

They are checked daily and emptied as required.


Our recycling bin is full how do we get it emptied?

Contact FM Assist (x5555) on your campus and they will notify the cleaners.


How often do windows get cleaned in my office?

All windows get cleaned internally and externally once each year, normally in January.

 

Will the cleaners clean desk tops?

Cleaners will clean desk tops if they are clear, but won't move anything on a desk to clean it.

 

FUNCTIONS  

We are having a function, who do I contact to get the area/room cleaned beforehand?

Contact FM Assist (x55555).

 

WASHROOM CLEANING

The liquid soap or toilet paper has run out, who do I contact?

Contact FM Assist on x55555.