A complaint is any type of problem, concern or grievance relating to your studies, the University or University environment. Students may raise a complaint if they feel they have been treated unfairly or inappropriately, either by a staff member or student of the University, or as a result of University policies and procedures.
Not all issues have to end up with a complaint. Sometimes it is enough to give feedback or leave a suggestion. The feedback you provide makes a real difference at UniSA and we are committed to listening to what you have to say and making real changes.
It is best to seek advice quickly to avoid small problems or concerns growing into significant issues. Talk to someone about your concerns and familiarise yourself with the policy and procedures that relate to your concerns.
If you are not clear about where to go or who to talk to, initially, you can contact Campus Central for advice or referral elsewhere. Most importantly, you can access the helpful information and support you need within the University to achieve a fair and reasonable resolution of your complaint.
Student Advocates from the University of South Australia Student Association (USASA) have particular expertise in the area of academic and educational complaints and the implementation of the rights of students. They can provide valuable advice and support and we encourage you to make contact with a Student Advocate to assist you with your complaint.
The University deals with complaints under the Student Complaints Resolution policy. The policy includes specific processes for dealing with the following categories of complaint: