1. Intranet
  2. AskIT
  3. Staff
  4. Email, Shared Mailboxes & Distribution Lists
  5. Managing Mailbox
  6. Archiving

Systems up or down

 

Outlook (Office365) mailbox backup

PLEASE NOTE:

If you are prompted to accept server settings as per the below example please tick Don’t ask me about this website again and click Allow.

pop_up_1.png

If you are prompted with a Security Alert for an exchange certificate. Please check that the server is a unisa.edu.au server and click Yes to procced.

pop_up_2.png

Part 1: Create a new pst file to backup your staff mailbox to:

  1. Open Outlook
  2. Select File from the main outlook window pane
  3. Select Account Settings
  4. Select Account Settings from the drop down
    Outlook_mailbox_backup_1.png
  5. Select Data Files Tab
  6. Select Add
    Outlook_mailbox_backup_2.png
  7. Choose a location on your local PC and name the pst to something obvious e.g. MailboxBackup_2021
  8. The new PST file will now appear within the list of data files and the main outlook window
  9. Click Close to return to Outlook

Part 2: Export your staff mailbox to newly created pst file:

  1. Select File
  2. Select Open & Export from left navigation
  3. Select Import / Export
    Outlook_mailbox_backup_3.png
  4. Select Export to a file
  5. Click Next
    Outlook_mailbox_backup_4.png
  6. Select Outlook Data File (.pst)
  7. Click Next
    Outlook_mailbox_backup_5.png
  8. Ensure the entire mailbox is selected e.g. <username>@unisa.edu.au
  9. Click Next
    Outlook_mailbox_backup_6.png
  10. Select the backup to use the new pst file you created earlier in Part 1: Step 7
  11. Click Finish
    Outlook_mailbox_backup_7.png
  12. Wait for the process to complete and verify its contents on completion within the main outlook
    Outlook_mailbox_backup_8.png

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.