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Outlook (Office365) mailbox backup


If you are prompted to accept server settings as per the below example please tick Don’t ask me about this website again and click Allow.


If you are prompted with a Security Alert for an exchange certificate. Please check that the server is a server and click Yes to procced.


Part 1: Create a new pst file to backup your staff mailbox to:

  1. Open Outlook
  2. Select File from the main outlook window pane
  3. Select Account Settings
  4. Select Account Settings from the drop down
  5. Select Data Files Tab
  6. Select Add
  7. Choose a location on your local PC and name the pst to something obvious e.g. MailboxBackup_2021
  8. The new PST file will now appear within the list of data files and the main outlook window
  9. Click Close to return to Outlook

Part 2: Export your staff mailbox to newly created pst file:

  1. Select File
  2. Select Open & Export from left navigation
  3. Select Import / Export
  4. Select Export to a file
  5. Click Next
  6. Select Outlook Data File (.pst)
  7. Click Next
  8. Ensure the entire mailbox is selected e.g. <username>
  9. Click Next
  10. Select the backup to use the new pst file you created earlier in Part 1: Step 7
  11. Click Finish
  12. Wait for the process to complete and verify its contents on completion within the main outlook

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.