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How can I create a PST/Archive folder?

It is recommended that your PST file is saved to the local hard drive. Saving your PST to a network drive can cause issues with the performance of Outlook. Create the pst in a folder called 'Outlook files' within your Documents folder and then back up the PST to a network location. The backup process can be automated using a program called SafePST which can be installed via the Software Centre.

The instructions below can be used to either create a personal mailbox PST file or shared mailbox PST file.

We do not recommend allowing the PST file to exceed 2GB. If the file is going to exceed this then we recommend creating a new PST file.

  1. Open Outlook
  2. Click New Items in the top left corner
  3. Click More Items
  4. Click Outlook Data File...
    Outlook Data File
  5. Select location to save the PST - C:\My Documents\Outlook files (create 'Outlook files' folder if it does not already exist)
  6. Change default naming convention of File name: to something more appropriate, eg Username2020 or SharemailboxName2020
  7. Click Ok
  8. Your new PST will now appear at the bottom of the left hand side of your mailbox and you can now create/move folders/emails from your mailbox
  9. You can now create folders under the PST file by right mouse clicking the PST file on the left hand side
    create new folder in pst
  10. You can now manually drag appropriate emails into the newly created folder

For step by step instructions for setting up a backup process for your pst file see the page How do I use SafePST?

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.