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How do I view moderated on hold messages?

Messages held here are as a result of the pre-defined security policies set by ISTS. They are designed to prevent unwanted messages from reaching your Inbox. These could be messages:

  • Considered as spam
  • Containing attachments
  • Failing Content Examination policies

There are two On Hold queues:

  • Personal On Hold Viewer: Available to end users, and displays all a user's held messages
  • Moderated On Hold Viewer: Available to administrators only

As a user, you will have access to the personal hold viewer which displays all of your held messages. You can decide whether to release or reject them.
NOTE: Messages not released or rejected from the hold queue after 14 days, are automatically removed.
You can block or permit users/domains prior to rejecting or releasing messages. If reporting a message as spam, the message is not released from the On Hold Queue.

  1. Under the Mimecast Ribbon click on the On Hold Messages
    NOTE:
    Instructions on how to install can be found here.
  2. Click either:
    NOTE: Either option will automatically open the Personal On Hold viewer.
    • A) Personal On Hold - to display the Personal On Hold viewer
    • B) Moderated On Hold - to display the Moderated On Hold viewer.
      On Hold Messages
  3. The pop up window will show you whichever section you selected in Step 2.
    NOTE: You can switch between the Personal On Hold and Moderated On Hold sections in the pop-up.
  4. Select one or more messages
  5. Either click the:
    • A) Reject
    • B) Release
      Personal On Hold
  6. You can choose to Reject:
    Reject
    • A) Reject Message: This particular message will be rejected, but any future messages from this email address or domain will still potentially be handled by Mimecast.
    • B) Reject Message and Block Address: This particular message will be rejected and any future messages from this email address will automatically be rejected by Mimecast.
      Example: you may reject any messages from <annoying>.<person>@externalparty.com, but any emails from <helpful>.<person>@externalparty.com will still come through and be handled by Mimecast.
      NOTE: If you decide at a later date that you would like to allow an address previously blocked you can Permit the sender again.
    • C) Reject Message and Block Domain: This particular message will be rejected, but any future messages from this domain will automatically be rejected by Mimecast.
      NOTE: Be careful with this choice because it means ANY email with that domain will be rejected. The domain is the last part of the email address eg UniSA Staff email domain is @unisa.edu.au, UniSA Student domain is @mymail.unisa.edu.au
  7. You can choose to Release:
    Release
    • A) Release Message: This particular message will be released, but any future messages from this email address or domain will still potentially be handled by Mimecast.
    • B) Release Message and Permit Address: This particular message will be released and any future messages from this email address will automatically be released by Mimecast.
    • C) Release Message and Permit Domain: This particular message will be released and any future messages from this domain will automatically be released by Mimecast.

 

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.