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  5. Voicemail NEC PBX users

Systems up or down

 

Voicemail for users still on NEC PBX

NOTE: If your extension has already been transferred over to Webex, please make your way to the Webex Voicemail section of AskIT.

Accessing Voicemail options through Outlook and Outlook Web App (OWA)

Outlook:

This option is only available in a staff members personal mailbox, for a non shared extension. The button itself however redirects staff to the OWA options, as they are no longer available directly through Outlook.

NOTE: This is not available in either a Shared Mailbox or a PhD students mailbox.

OWA:

This option is only available in a staff members personal mailbox, for a non shared extension.

NOTE: This is not available in either a Shared Mailbox or a PhD students mailbox.

How can I tell if I have voicemail enabled on my extension?

The easiest way is to check you have the Manage Voice Mail button in Outlook.

  1. Open Outlook
  2. Click File
  3. If you can see Manage Voice Mail at the bottom of Account Information you have Voicemail enabled on your extension. 

If you can not see this option or for step by step instructions (including screenshots) see the voicemail enabled page.

How do I enable emails for missed calls?

  1. Login to Outlook Web App
  2. Scroll down and tick under notifications
  3. Click Save

NOTE: If you miss a call from a private number or unknown international number the email will have Caller-Id: 102###.
There is no way to find out what number called you.

Or step by step instructions (including screenshots) can be found on the enable emails for missed calls page.

How do I disable emails for missed calls?

  1. Login to Outlook Web App
  2. Scroll down and untick under notifications
  3. Click Save

Or step by step instructions (including screenshots) can be found on the disable emails for missed calls page.

Why don't my missed calls list an appropriate return phone number?

If you miss a call from a private number or unknown international number the email will have Caller-Id: 102###.
There is no way to find out what number called you.
Hopefully next time the person calls they leave you a message, including a return contact number.

See example email.

I can no longer play voice messages on my phone!

  1. Login to Outlook Web App
  2. Scroll down and ensure your five digit extension in listed in play on phone box
    • If empty, enter your five digit extension and click Save
    • If your extension is listed, call the IT Help Desk on x25000.

Or step by step instructions (including screenshots) can be found on the no longer able to play voice messages on my phone page.

How do I listen to voicemails on my iOS (iPhone or MAC)?

Voicemail messages are currently in WMA format, which is a proprietary Microsoft format. In order to play these on a Apple device you will need to install VLC player.

For additional instructions see the how do I open voicemail on my Mac page.

Out of Office

Tips and tricks to assist staff members with their out of office voicemail service.

PIN

Tips and tricks to assist staff members with their voicemail PIN number.