How do I listen to voicemails left on my office extension on my iOS?

iOS can be either

  • iPhone; or
  • MacBook

Voicemail messages are currently in WMA format, which is a proprietary Microsoft format. In order to play these on a Apple device you will need to install VLC player.

  1. Download the version appropriate to your computer. To install VLC drag the VLC icon to the Applications shortcut.
  2. Once the software is installed, it is best to set this program as the default player for WMA files. To do this, download a message that you may already have in your inbox and save it somewhere, such as the desktop.
  3. Locate the file and right click (or Ctrl + Click) on the file. Select "Get Info". On the information window locate the "Open With" option
  4. Change the current setting to the VLC player. Then click the "Change All..." button. This will ensure that all WMA files are now opened with the VLC player.
  5. In the voicemail email, it is now possible to double click on the attachment to play the message.

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.