Systems up or down

 

Office Printers on campuses

Follow-You-Print-Q provides a secure and convenient way of printing. Staff can retrieve their documents from any configured device by either tapping the staff ID card or manually logging onto the printer. Please contact IT Help Desk if this printer queue is not mapped on your computer.

Based on the directive from Senior Management Group, UniSA has implemented a standard default printer setting across all campuses. The default printer configuration states that printouts by default will be:

  • black and white
  • duplex/double-sided

Users can change these settings per document, however group policy will return the settings back to above stated defaults.

NOTE: This means that users can no longer set other settings, like Secure Printing or Stapled outputs, as default.

  1. Type desired print server in Windows search:
    • Mawson Lakes/Whyalla/Mount Gambier
      \\mlprint.unisa.edu.au
    • City West/Light Square/101 Currie Street
      \\cwprint.unisa.edu.au
    • City East
      \\ceprint.unisa.edu.au
    • Magill
      \\mgprint.unisa.edu.au
  2. Hit Enter
  3. Double-click required printer(s) to install

    NOTE: All new printers installed across the University will use a common naming conventions in the format:
    <CAMPUS>-<BUILDING>-<LEVEL>-<ROOM>-<PRINTER TYPE>. Printer naming convention for all other UniSA Staff <ORG2>-<CAMPUS>-<TYPE>-<BUILDING><LEVEL>-<ROOM>

NOTE: If you are adding an office printer on a personal device, when prompted for user name and password ensure you enter username in the format - uninet\<UniSA username>.

For step by step instructions (including screenshots) see the add printer page.

  1. Type Control Panel in Windows search
  2. Click Control Panel in the results
  3. Click View devices and printers
  4. Right mouse click desired printer
  5. Click Set as default printer
  6. If prompt, click OK
  7. The desired default printer will now have a green tick

NOTE: If you already have files open e.g. Word, Excel, PDF, etc., you will still need to select the default printer from the list until that particular software is closed and then opened again.

For step by step instructions (including screenshots) see the set default printer page.

  1. Open System Preferences
  2. Select Printers and Scanners 
  3. Select + to add printer
  4. Select Advanced Option
    NOTE: If Advanced option is not available then follow steps below otherwise skip to step 5.
  5. Right-click on the empty grey area and Select Customize Toolbar.

  6. Drag the Advanced Icon into the Menu Bar and Click Done
  7. Enter the Print Server and the Printer Name
    NOTE:
    All new printers installed across the University will use a common naming conventions in the format: <CAMPUS>-<BUILDING><LEVEL>-<ROOM>-<PRINTER TYPE>. Printer naming convention for all other UniSA Staff <ORG2>-<CAMPUS>-<TYPE>-<BUILDING><LEVEL>-<ROOM>
    Give it a name or leave as default.
  8. Click the down arrow on Use and choose Select Software 
  9. Select the relevant driver
    EXAMPLE: FX ApeosPort-IV C5575 v3018.103 PS 
    NOTE: If the above driver is not present then it will have to be downloaded from Fuji Xerox Drivers and Downloads page.
  10. Click OK followed by Add and OK
  11. Remember to use UniSA computer login credentials while authenticating the print.
    NOTE:
    You can choose "Remember this password in my keychain" option to remember your UniSA credentials for future use.

For step by step instructions (including screenshots) see the add printer page.

Some macOS users have noticed issues with printing following a Microsoft Security patch release.

To address this issue please ‘Update’ the existing macOS to the latest patch version using the detailed instructions below.

NOTE: Do Not Upgrade but only ‘Update’ the macOS to fix the printing issue.

  • macOS Catalina should be updated to the latest patch 10.15.7
  • macOS Big Sur should be updated to the latest patch 11.6.5
  • macOS Monterey should be updated to the latest patch 12.3

Updating macOS to a newer version

Click on the Apple menu -> System Preferences -> Software Update 

Scenario 1

You are offered an update to Big Sur 11.6.5 directly as indicated below.

  1. Click Update now to install - this may take up to 30 minutes to complete.
    mac-print-update1.png

Scenario 2

You are offered macOS Monterey as indicated below.

Do Not Upgrade to Monterey as will cause issues with Office and other products.

Software Update is offering the update to macOS Monterey, but it is also offering another update.

  1. Click More Info… link shown beneath ‘Another update is available’.mac-print-update2.png
  2. Ensure the update offered is macOS Big Sur 11.6.5
  3. Click Install Now
    mac-print-update3.png

Link to this page: Update mac to resolve printing issues

NOTE: Local printers are not on the network and are used under special circumstances only.

To add a local printer, please contact IT Help Desk to raise a call for Campus IT Team to facilitate the installation of drivers and adding the printer on the computer.

NOTE: The local printer will have to be manually added on each computer that requires access to this printer.