Systems up or down

 

WebEx Hunt Group

NOTE: Requests will only be accepted from a UniSA staff member.

Call routing options and descriptions for Hunt Group:

  • Top Down (Max 1,000 agents)
    Send calls through the queue of agents in order, starting from the top each time.
  • Longest Idle (Max 1,000 agents)
    Send calls to the agent that has been idle the longest. If they don’t answer, proceed to the next agent who has been idle second longest, and so on until the call is answered.
  • Simultaneous (Max 50 agents)
    Send calls to all the agents on call queue at once.

 

Terms and Conditions

I understand and acknowledge that it's my responsibility to ensure the information I have provided above is accurate and have already discussed this request with involved parties.

 

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.