How do I update my Mac to resolve printing issue?

Some macOS users have noticed issues with printing following a Microsoft Security patch release.

To address this issue please ‘Update’ the existing macOS to the latest patch version using the detailed instructions below.

NOTE: Do Not Upgrade but only ‘Update’ the macOS to fix the printing issue.

  • macOS Catalina should be updated to the latest patch 10.15.7
  • macOS Big Sur should be updated to the latest patch 11.6.5
  • macOS Monterey should be updated to the latest patch 12.3

Updating macOS to a newer version

Click on the Apple menu -> System Preferences -> Software Update 

Scenario 1

You are offered an update to Big Sur 11.6.5 directly as indicated below.

  1. Click Update now to install - this may take up to 30 minutes to complete.

Scenario 2

You are offered macOS Monterey as indicated below.

Do Not Upgrade to Monterey as will cause issues with Office and other products.

Software Update is offering the update to macOS Monterey, but it is also offering another update.

  1. Click More Info… link shown beneath ‘Another update is available’.mac-print-update2.png
  2. Ensure the update offered is macOS Big Sur 11.6.5
  3. Click Install Now

Link to this page: Update mac to resolve printing issues

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.