Work requests

Non-course website

Non-course websites are used for the distribution of support resources for teaching, learning and research education. They cannot be used for teaching interactions related to a specific course. A non-course site can be requested by completing a learnonline site request form.

Program website

Program websites are created for specific programs or groups of programs. Students enrolled in the program will have automatic access to the site from a link in the student portal. Course sites can be manually linked to the program site which is generally used for resources and activities relevant for all courses associated with the program. The Program Director can request a program site by completing a learnonline program site request form.

External website

External websites are created for sites which require external collaborators or participants. These sites are provided in a basic Moodle environment, and allow for communication and collaboration between UniSA staff and students and external parties. Websites can be publically accessible or require an invitation and password. External websites cannot be used for teaching interactions related to a specific course. Executive Dean, Dean of Programs, General Manager, Unit Director or Deputy Director can request a website by completing the External Moodle Website Request form.  There is an automated approval and site staff agreement to the terms and conditions process prior to the site being created.

Please note:

  • External websites are self managed.
  • It is a requirement that a site staff member moderate the site at least weekly.
  • If there are no staff moderation activities the site will be archived.

Manual Accounts

Manual accounts are for non-UniSA participants who require access to learnonline course and non-course sites and e-Portfolio.

The Executive Dean must email learnonline Help requesting the manual account, including the following information:

  • Surname
  • First Name
  • Email Address
  • Why access is required
  • Role e.g. Student, Instructor
  • Moodle Course ID and study period
  • Start date and expiry date

Audio visual production

Audio visual production cannot be arranged on an ad-hoc basis. The production team consists of two staff therefore production has to be carefully considered and is primarily available for video resources that will be used for course delivery. Priority will be given to proposals that present sound pedagogic rationale with maximum impact on course delivery.

Proposals will also be assessed in respect of:

  • course profile
  • average number of students enrolled in a study period
  • longevity of the resource.

The TIU Audio Visual team's production capacity will then be assessed and applicants advised if their proposal can be scheduled for production.

Please submit production requests via the online form at the following link. 

Audio Visual Production Request

For AV production needs that can't be accommodated by the process described above, please contact the following:

  • For marketing related production only - Sasa Sefer in the Communications and Marketing Unit
  • For all other requirements, please contact our preferred external contractor Scott Parslow at Dreamcoat Media
    Mobile: 0412 506 451.

Zoom webinars & large meetings

A standard Zoom meeting has a maximum number of 300 participants.  If you are presenting to a larger group you can request that your Zoom account is upgraded to allow for Large Meetings.  Large Meetings accommodate up to 500 participants. 

First consider if a synchronous meeting with over 300 participants is the best approach.  Zoom is used to facilitate two way, interactive sessions, with a large number of participants interaction and two way collaboration can be difficult.  An alternate approach would be to provide any non-interactive content / presentation component as a recording, then run multiple interactive sessions with smaller groups.  Panopto should be used for lecture and other recordings. Panopto also offers a webcast feature if you would like to live stream your content, and interactive features such as quizzes to check participants understanding.  

Zoom Webinars offer features specifically designed for presentation of materials, rather than interactive sessions.   UniSA has a limited number of Webinar licenses and are typically used for activities outside of Learning and Teaching.  Licenses will be assigned to use cases where a Zoom meeting or Panopto recording cannot meet core session requirements.  Webinar licenses are assigned for specific events.

If a large meeting / webinar is the best approach, please follow the instructions below to request your account is upgraded.

UniSA has a limited number of Large Meeting licenses, so you will need to provide some detail about your use case and request via a Help Desk ticket which includes the following information:

  • An overview of your use case,
  • Expected participant numbers,
  • Full Name and email address(es) of the meeting host and co-hosts,
  • Start and End date and time.

Suggest an Enhancement

If you have an enhancement suggestion which resolves a common learning and teaching problem, please complete the Enhancement Request form.  Your request will be evaluated against a set of criteria designed to ensure enhancements are in line with UniSA’s learning and teaching application and compatible with UniSA IT infrastructure. Your request will require support from Executive Dean, Dean of Programs, General Manager, Unit Director or Deputy Director.

Enhancement requests will be assessed against the following criteria:


  • Problem: Is the enhancement applicable across UniSA?
  • Scope: Does the enhancement provide functionality which is not already available?
  • Impact: Will the enhancement have a positive impact on students and/or staff?
  • Alignment: Does the enhancement align to UniSA learning and teaching strategies?


  • Effort: What is the high level estimated effort? Does the amount of effort align with the expected benefits?
  • Security: What is the level of security concern?
  • Privacy: What is the level of privacy concern?
  • Maintenance: What is the anticipated level of ongoing maintenance?

 Requests will be reviewed at least quarterly and requestors notified of the outcome. If you would like to discuss your enhancement prior to submitting the form please contact the Technology Enhanced Learning team.