Hello and welcome to the Student Ombud site. My name is Franco. I am the Student Ombud here at UniSA. My job is to do my best to ensure that all students receive fair and equitable treatment within the University of South Australia. I am the designated, neutral and impartial dispute resolution practitioner who provides University-wide advice to students who are encountering difficulties in the interpretation and management of policies, guidelines and procedures governing student-related activities.
While I am an employee of the University, I have the authority to operate independently, impartially and objectively to look into your concerns. Where possible, I’ll be working informally to help students and the University work through and resolve any problems they might have.
It is best to think of me as the 'the final port of call' when all available internal mechanisms have been exhausted. You can visit my home page to find out more about my qualifications, experience and background. I hope you’ll find the information on this site useful. I encourage you to read through the material before contacting the Student Ombud Office.