Service availability
Holiday Season Closure 2023/2024

During the Holiday Season Closure (Friday 22 December 2023 to Monday 01 January 2024 inclusive) a limited range of University services will be available. The University will recommence normal operations from Tuesday 02 January 2024. Use the links below to find specific information. For general enquiries, contact the IT Helpdesk. 

Please note the information on this page may be regularly updated until the last day of operations.

 If you find there are inaccuracies in the information detailed on the Holiday Season Closure pages please notify SAS by using this form.

 

 Did you find what you were looking for?  Help us improve this service by completing our short survey.

General services

IT Help Desk

The IT Help Desk will be available 24/7 over the entire closure period.

Security

Security staff will be in attendance at all campuses. If you require security assistance on campus dial 88 888 from any on-campus phones, specially marked security phones, or free call 1800 500 911. We recommend that if you are on campus during the holiday closure period you utilise the SafeZone App on a mobile device and select the check-in function or alternatively let security know your location, and how long you plan to be on campus. All campus security contact details can be found here.

UniSA Medical Clinics

Clinics are located at: City West Campus and City East Campus.

For more information please visit the UniSA Medical Pages here : https://www.unisamedical.com.au/

Campus Central

Campus Central will be closed from 6:00pm on Thursday 21st of December 2023 and will reopen at 8.30am Tuesday 2nd of January 2024. During this time, we encourage you to use Ask Campus Central.

Enquiries can be submitted by using the student enquiry form. All enquiries will be responded to as soon as possible from Tuesday 2nd of January 2024.

Accommodation

The Accommodation Service will be closed for the Christmas/New Year period from 4.00pm Thursday 21st December 2023 and will reopen on Tuesday 2nd January 2024. The Accommodation website has a range of useful resources, including housing options and tenancy advice which you can access at any time.

If you are involved in an emergency situation and require support, contact Security Telephone Security (all hours) 1800 500 911 (free call).

Student Counselling

Student Counselling will be closed for the holiday period from 5.00pm Thursday 21 December 2023 and will reopen Tuesday 2 January 2024 at 9.00am. Students should check the Online Booking System or call Campus Central on 1300 301 703 for available appointments.

The UniSA Out-of-Hours Crisis Line will be available for 24 hours, 7 days a week from 5.00pm Thursday 21 December 2023 to 9.00am Tuesday 2 January 2024. Call 1300 107 441 or text 0488 884 163. Once the University reopens on Tuesday 2 January 2024 at 9.00am, the UniSA Out-of-Hours Crisis Line will revert to the usual available times of 5.00pm to 9.00am weekdays and 24 hours on weekends and public holidays.

In the case of an on-campus emergency or for international students requiring urgent assistance between these dates, please contact Campus Security on your campus or call 1800 500 911 (24 hours, free call).

Alternatively, you can contact:

  • South Australia Police: 131 444
  • SA Ambulance Service: 000
  • Mental Health Triage Service: 13 14 65
  • Lifeline: 13 11 14

Support services and wellbeing

All student support services (career services, counselling, learning advice/study support, international student support, accommodation, and access and inclusion services) will be closed between 22 December 2023 to 1 January 2024 inclusive. Appointments will resume from 2 January 2024. Online bookings for appointments can be made any time on our website.

The Aboriginal Tutorial Program will not run between 22 December 2023 to 1 January 2024 inclusive and will recommence from 2 January 2024. The Wirringka Student Services Study Centres for Aboriginal students will remain open during the closure period.

UniSA’s sport and fitness facilities notice of operating hours during the holiday season can be found here

USASA

USASA offices will close from 12pm (Midday) Friday 22 December 2023 and will reopen on Tuesday 2nd January 2024.

Student Support services (Student Advocates and Financial Wellbeing) will be available to students until 5pm Thursday 21 December 2023.

For students seeking support from a financial counsellor, information including contact details can be found here https://usasa.sa.edu.au/FinancialCounselling

Students seeking academic advocacy support can send an email to USASA.Advocate@unisa.edu.au.

Any emails received after 12pm (Midday) 22nd December will be responded by the Student Support team upon return on Tuesday 2nd January 2024.

Student and Academic Services

Student and Academic Services will be closed from 5.00pm Thursday 21 December 2023 and will reopen 9.00am Tuesday 02 January 2024. During this time, we encourage you to use the Information links at the top of this page.

Future Student Enquiries

Future Student Enquiries (08) 8302 2376, unisa.edu.au/enquire (or  https://study.unisa.edu.au/studyin2023) will be open for extended opening hours over the holiday break.

Future Student Enquiries opening hours

Monday 18 December

8.30am – 6.00pm

Tuesday 19 December

9.00am – 6.00pm

Wednesday 20 December

9.00am – 6.00pm

Thursday 21 December

9.00am – 6.00pm

Friday 22 December

9.00am – 5.00pm

Monday 26 - Wednesday 28 December 2023

CLOSED

Thursday 28 December 2023

9.00am – 5.00pm

Friday 29 December 2023 - Tuesday 2 January 2024

CLOSED

Services will return to normal (9.00am – 5.00pm) from Tuesday 3 January 2023.  

For additional information about application, pathway options, offers and enrolment, check out our Study in 2023 website

Campus facilities

Computer Barns

Computer Barns at the following locations will be open 24/7 on any day the campus is open.  As with all the spaces at the moment they will require students to use their ID card to get into the spaces.

  • City East – P3-35.
  • City West - JS levels 1-3
  • For Magill, computer pools C2-40 and C2-42 will be open
  • For Mawson Lakes, F1-15 and F1-17 computer pool.

Please note: ID Card access only. Security may open other pools at their discretion.

Computers will also be available at some libraries, during their opening times. Please see the library webpage for opening times.

Libraries

Ask the Library service will be closed from 5.00pm on Thursday 21st Dec 2023 and will reopen at 8.30am on Tuesday 2nd January 2024. During this time, we encourage you to use Ask the Library FAQs. Enquiries can be submitted by using the enquiry form and will be responded to as soon as possible from Tuesday 2 January 2024.

For the Library building opening hours for City West, use this link. The Library at City East, Mawson Lakes and Magill will be closed from 5pm on Thursday 21 Dec 2023 and will reopen at 8.00am on Tuesday 2nd January 2024.

Visit the Library website for further details.

Health and Fitness Centres

UniSA Sport manages UniSA's sport and fitness facilities at City West, City East, Magill and Mawson Lakes campuses.

Information about their facilities are available on their website

UniSA’s sport and fitness facilities notice of operating hours during the holiday season can be found here.

Food and Beverage Outlets : trading hours

The campus food and beverage outlets trading and closure hours for 2023/2024 end of year and new year period can be found here

Research Students

The SAS research student support teams supporting Admissions, Exams and Student Services will be closed from 5.00pm Thursday 21st of December 2023 and will reopen 9.00am Tuesday 2nd of January 2024.

During this time, we encourage you to visit the information links below:

UniSA International students

If you are a new international student, please visit the UniSA International page for updates.

Whyalla and Mount Gambier Students

The Whyalla Campus will be closed as of 22 December 2023 and re-opening 2 January 2024. During this period there is no access for staff and students.

The Mount Gambier campus will be closed as of 22 December 2023 and re-opening 2 January 2024. During this period there will be no access for staff and students.

OUA students

Campus Central Open Universities Australia (OUA) services will be closed from 6:00pm on Thursday 21st of December 2023 and will reopen at 8.30am Tuesday 2nd of January 2024. During this time, we encourage you to use Ask Campus Central.

Enquiries can be submitted by using the student enquiry form. All enquiries will be responded to as soon as possible from Tuesday 2nd of January 2024.

UniSA Online

UniSA Online will be offering limited service over the holiday break as follows:

UniSA Online opening hours

Friday 22nd December – Wednesday 27th December

CLOSED

Thursday 28th December

10:00am – 4:00pm

Friday 29th December

10.00am – 4:00pm

Saturday 30th December – Monday 1st January

CLOSED

Tuesday 2nd January 2024

8.30am – 9:00pm

For Future students, please contact the Degree Adviser team on 1800 531 962, and current students please contact the Student Adviser team on 1300 148 812.

Further contact details are available via https://online.unisa.edu.au/contact/

Service will return to normal (8.30am – 9:00pm) on Tuesday 3 January 2023.