What should I do if I have forgotten my password?

Students

• Students can reset their password using their external email or SMS.
• If you haven’t set your external recovery options or are unable to use the forgotten password app please call the IT Help Desk on +61 8 8302 5000.
  NOTE: For security reasons you will be asked personal information to verify your identity, therefore email requests for password changes can not be processed.
• If the IT Help Desk staff can not confidently verify your identity you may be asked to attend a Campus Central/Security office with appropriate identification.

Staff

• Staff who require a password reset need to telephone the IT Help Desk during their standard operating hours (+61 8 8302 5000).
  NOTE: For security reasons you will be asked personal information to verify your identity, therefore email requests for password changes can not be processed.
• If the IT Help Desk staff can not confidently verify your identity you may be asked to attend a Campus Central/Security office with appropriate identification.