Review Decision

What if I am dissatisfied with the resolution of my complaint?

If you are not happy with the initial outcome of your complaint, you can request a review by responding to the email notification sent to you by the UniSA Tell Us team. You must request a review within 10 working days of receiving your resolution, otherwise the matter will be considered closed.

Your appeal will be forwarded to the relevant Senior Manager or nominee for their review. Once they have concluded their investigation, the UniSA Tell Us team will contact you to notify you of the outcome.

What if I am dissatisfied with the outcome of this review?

As a final internal avenue, you can raise your complaint with the Student Ombud. Whilst part of the University, the Student Ombud is an independent and impartial person whose role is to ensure fairness. You must raise your complaint with the Student Ombud within 10 working days of receiving your outcome review, otherwise the matter will be considered closed.

What if my complaint is not resolved after I discuss it with the Student Ombud?

If your complaint is not resolved internally within the University, you can refer the matter to an external authority. Depending on the nature of your complaint, you might consider appealing to one of the external bodies below.