Student Ombud

The Student Ombud is a designated, qualified staff member of the University who is authorised to conduct enquiries and take action to resolve complaints raised by students under the Student complaints resolution policy

The role of the Student Ombud is to ensure that all students receive fair and equitable treatment within the University of South Australia.  The Student Ombud is there to provide advice and, if appropriate, independently investigate your complaint to determine whether you have been treated fairly and that all the correct policies and procedures have been followed.  Although part of the University, the Student Ombud is independent and impartial.

With the exception of complaints about bullying, discrimination or harassment, the Student Ombud will normally only intervene in a complaint when all other avenues for resolution have been exhausted. However any party to a complaint may seek advice from the Student Ombud at any stage.

Find out more information about the Student Ombud.

Further Avenues

If you are dissatisfied with the outcome of your complaint to the Student Ombud, you may seek assistance from an external body.  Where this occurs, you should be aware that the University may take further action in response to the complaint following the external body's determination. 

You may refer your complaint to one of the following external bodies at minimal or no cost.  The appropriate external body will depend on the nature of the complaint.

International students may also contact the Office of the Training Advocate, an independent complaints-handling authority for all matters relating to international education and training in South Australia.