Work requests


Non-course site

Non-course websites are used for the distribution of support resources for teaching, learning and research education. They cannot be used for teaching interactions related to a specific course. A non-course site can be requested by completing a site request form.



Program site

Program websites are created for specific programs or groups of programs. Students enrolled in the program will have automatic access to the site from a link in the student portal. Course sites can be manually linked to the program site which is generally used for resources and activities relevant for all courses associated with the program. The Program Director can request a program site by completing a program site request form.



External site

External websites are created for sites which require external collaborators or participants. These sites are provided in a basic Moodle environment, and allow for communication and collaboration between UniSA staff and students and external parties. Websites can be publically accessible or require an invitation and password. External websites cannot be used for teaching interactions related to a specific course. Executive Dean, Dean of Programs, General Manager, Unit Director or Deputy Director can request a website by completing the external site request form

There is an automated approval and site staff agreement to the terms and conditions process prior to the site being created.

Please note:

  • External websites are self managed.
  • It is a requirement that a site staff member moderate the site at least weekly.
  • If there are no staff moderation activities the site will be archived.


Learnonline Accounts for External Participants

From time-to-time access is required to learnonline for non-UniSA participants, the process for arranging accounts for external participants is:

  • Submit a Non-Paid Appointment Request
  • Ensure you complete all the required and relevant details on the form.
  • Once the account is created, your local timetabler will be able to add the participant to the active/current course(s) using the standard procedure for adding staff to courses*.

See AskPTC: Non-Paid Arrangements for more information.

*If your local timetabler cannot assign the appropriate role for your use case, or the external participant requires access to a past course(s), once the Non-Paid appointment has been completed please raise a help desk ticket describing what access your external participant needs and why.

If your request is related to External Reviewers as part of an external review / audit process, please see External Reviewers.

Emergency accounts for external participants

A Manual account can be created where an account is needed for emergency access to learnonline.  This access is limited to a maximum of 48 hours.

The Executive Dean must email learnonline Help Desk requesting the manual account, including the following information:

  • Surname
  • First Name
  • Email Address
  • Assertion that there is an agreement (eg contract) with the external participant in relation to adhering to UniSA Privacy and other policies.
  • Why emergency access is required
  • Role (eg Student, Instructor)
  • Moodle Course ID and study period
  • Start date



Zoom webinars & large meetings

A standard Zoom meeting has a maximum number of 300 participants.  If you are presenting to a larger group you can request that your Zoom account is upgraded to allow for Large Meetings.  Large Meetings accommodate up to 500 participants. 

First consider if a synchronous meeting with over 300 participants is the best approach.  Zoom is used to facilitate two way, interactive sessions, with a large number of participants interaction and two way collaboration can be difficult.  An alternate approach would be to provide any non-interactive content / presentation component as a recording, then run multiple interactive sessions with smaller groups.  Panopto should be used for lecture and other recordings. Panopto also offers a webcast feature if you would like to live stream your content, and interactive features such as quizzes to check participants understanding.  

Zoom Webinars offer features specifically designed for presentation of materials, rather than interactive sessions.   UniSA has a limited number of Webinar licenses and are typically used for activities outside of Learning and Teaching.  Licenses will be assigned to use cases where a Zoom meeting or Panopto recording cannot meet core session requirements.  Webinar licenses are assigned for specific events.

If a large meeting / webinar is the best approach, please follow the instructions below to request your account is upgraded.

UniSA has a limited number of Large Meeting licenses, so you will need to provide some detail about your use case and request via a Help Desk ticket which includes the following information:

  • An overview of your use case,
  • Expected participant numbers,
  • Full Name and email address(es) of the meeting host and co-hosts,
  • Start and End date and time.


Suggest an Enhancement

If you have an enhancement suggestion which resolves a common learning and teaching problem, please complete the Enhancement Request form Your request will be evaluated against a set of criteria designed to ensure enhancements are in line with UniSA’s learning and teaching application and compatible with UniSA IT infrastructure. Your request will require support from Executive Dean, Dean of Programs, General Manager, Unit Director or Deputy Director.

Enhancement requests will be assessed against the following criteria:


  • Problem: Is the enhancement applicable across UniSA?
  • Scope: Does the enhancement provide functionality which is not already available?
  • Impact: Will the enhancement have a positive impact on students and/or staff?
  • Alignment: Does the enhancement align to UniSA learning and teaching strategies?


  • Effort: What is the high level estimated effort? Does the amount of effort align with the expected benefits?
  • Security: What is the level of security concern?
  • Privacy: What is the level of privacy concern?
  • Maintenance: What is the anticipated level of ongoing maintenance?

 Requests will be reviewed at least quarterly and requestors notified of the outcome. If you would like to discuss your enhancement prior to submitting the form please contact the Technology Enhanced Learning team.


Merging students into a single course

The TIU does not support the merging of students into a single course in learnonline. This includes merging of courses with different course codes or adding students from one course to another course. Where this has occurred in the past, we note both staff and students have been impacted, effecting staff workload and student experience as outlined below.

Many of the University’s student administrative and learning and teaching systems are built around the students enrolling in a specific course for a specific study period. This ensures that all the systems – from enrolment to results entry – integrate successfully and data flows smoothly. This integration guarantees student information data integrity. Merging of courses requires students to complete some learning tasks in different learnonline sites, and still requires academic staff to monitor multiple learnonline sites to ensure functions like result entry comply with the APPM.

One of the appropriate approaches to managing the request to merge students into a single course is for Course Coordinators, in consultation with the Program Director and SAS, to have student’s enrolment formally changed to reflect the appropriate course of study.

Alternatively, should you require students to engage educationally with other students outside of their enrolled course, you can request that a meta-site be created. This site will effectively be a parent site containing the learning materials but not the Course Outlines or summative assessments for the course sites (child sites). As per the APPM the Course Outlines must be published for all child courses and summative assessment is to be conducted, in the course sites. By doing this, you and the students gain the extended interactivity in the meta-site but maintain the efficiency of the systems lining up. These being, amongst others, correct student access, summative assessment aligned to PCMS entries and results automatically flowing through to Result Entry. This is the only way that students from two or more different course codes can interact in learnonline.

If you wish to proceed with the meta site, please complete the meta course request form.


Help on how to use learnonline applications can be accessed through the button below.