FAQs on Office Supplies

1. How do I set up a new COS account?

Please provide the following details to strategicprocurement@unisa.edu.au:

End User: who will be responsible for the account?
End user contact details: phone number and email address.
Delivery Address: please provide the exact delivery address (including Room Location).
Cost Centre: Administrative Cost Centres only (i.e. non PG or PD Fund Cost Centres)*
Vice Chancellor Authorisation (VCA): as this person will have the ability to commit expenditure against this cost centre, the relevant VCA will be required (email containing the approval from the staff member with VCA financial authorisation is accepted).

*PG and PD Fund Cost Centres cannot be used for the ongoing payments of consolidated invoices. This is because PG and PD Cost Centres are temporary and regularly close without notice.

2. What is the minimum order value?

The following minium values apply to orders placed throgh COS:

Delivery Location	Minimum Order Value
Metro Areas	$50.00*
Regional Areas	$100.00*

*Where an order is submitted below the minimum order values, an 'Order Block' shall apply and the order placed in a hold pattern until the value is reached with subsequent orders for the account.

3. What are the order cut-off and delivery times?

Orders placed by the below cut-off times will be delivered next business day (two business days for regional areas). Deliveries to the University will be made between the hours of 9am and 5pm business days, unless prior agreement has been arranged in writing.

Delivery will not be availabe on days designated as official holidays when UniSA is normally closed for business.

COS provide complete 'desktop delivery' service to nominated locations within University divisions.

Location				Standard Lead Time
State	City/Suburb	Postcode	Location Classification	Order Cut-Off time	Delivery Days
SA	Mawson Lakes	5095	Metro	5pm	1
SA	Magill	5072	Metro	5pm	1
SA	Parafield	5107	Metro	5pm	1
SA	Mt Gambier	5290	Regional	2pm	2
SA	Whyalla Norrie	5608	Regional	2pm	2
NSW	North Sydney	2060	Metro	5pm	1

Urgent orders can be facilitaed by contacting COS on 1300 88 22 44 to arrange. This will incur a $7.50 admin charge.

4. How do I change a cost centre?

Please contact:

Strategic Procurement
Email: strategicprocurement@unisa.edu.au

Please provide the relevant Areas account number, Vice Chancellor Authorisation and the new cost centre number.

5. How do I return items that are mistakenly ordered or faulty?

tbc

6. How do I keep an eye on what I have ordered and paid for?

All goods purchased & delivered in a month will be paid within the first two weeks of the following month via a consolidated invoice. Please keep this in mind when purchasing goods to be included within the current calendar year (i.e. if you purchase goods in December, they will be paid in January).

To keep track of your order and paid goods:

Ensure you keep your delivery dockets for a minimum of 6 months (as per auditor requirements).
Review the monthly supporting data report that is uploaded to the Finance Officers directory on the Procurement Webpages: click here (if you do not have access, you will need to contact the IT Helpdesk).

7. Where do I purchase ink and toner from?

The only time that you will obtain ink and toner at no cost for Multifunctional Devices/Printers are for those devices on service contracts with Fuji Xerox and Kyocera.

Ink and a toner for off-contract devices can be purchased from Fuji Xerox and Kyocera.

All other ink and a toner is to be purchased from the University's Office Supplies provider.

Should you be unsure, please contact your IT Manager or strategicprocurement@unisa.edu.au.

8. Is IT equipment purchased from COS?

Items such as PCs, Laptops must be purchased through your Local Campus IT co-ordinator within your Academic or Buiness Unit, as the University has preferred suppliers for IT equipment.

9. Can I purchase large items, such as furniture, from COS?

To be confirmed.

10. Can I make personal purchases via COS?

Yes, you can order online via the COS website online ordering system using your personal username and password, and making payment with your personal credit card.

Please click here for instructions on how to access your personal COS account username and password.

Contact your COS account manager for assistance:

Name:	Alisha Cieslak
Phone:	0438 104 314
Email:	alishac@cos.net.au

If you have any students wishing to make personal purchases from COS, please direct them to the following webpage for instructions: click here.

Branded merchandise can be accessed via the alumni and students webpage: click here.

11. Where can I purchase a headset that is compatible with UniSA's new telephone system (webex)?

Staff can access and purchase USB headsets from the University’s contracted stationery supplier, COS, via their local area’s stationery account.

Microsoft PC Headset Lifechat Lx-3000 Black

https://www.cos.net.au/technology/audio-visual/Microsoft-PC-Headset-Lifechat-Lx3000-HEAD1090

This headset meets the requirements such as adjustable headband, 2 earphones, mic and USB connection and is the best priced option currently available with COS.