Travel Insurance

The Australian Government has announced that the warning to all countries has now been raised to level 4 ‘Do Not Travel’.

Exchange /Study tour/ Mobility student who have had any out of pocket expenses for travel cancellation or amendments for travel bookings due to COVID-19 which were booked prior to 2/3/2020, please contact 

Staff/ PhD Students/ Others/ Students who have had any out of pocket expenses for travel cancellation or amendments for travel bookings due to COVID-19 which were booked prior to 2/3/2020, please contact

UniSA no longer has access to cover for travel cancellations or amendments for travel bookings made after 4pm (AEDT) 02/03/2020, for travel anywhere in the world, when the cancellation/amendment is made due to the COVID-19. It is now considered a “foreseen event”.

Other terms and conditions of our travel insurance remain unaffected so medical costs incurred due to a traveller contracting COVID-19 are claimable.

The University has partnered with International SOS to offer our staff and students medical, safety and security advice, referrals, emotional support and routine and emergency assistance when travelling or living abroad.

For more information please visit the Travel Health and Safety Webpage.

The following people are covered by the University's travel insurance while travelling on behalf of the University anywhere in the world:

  • staff
  • spouse and up to 2 children of Senior Staff
  • students undertaking study related travel (i.e. placement, study tour, exchange)
  • research students
  • non-employees for whom the University arranges and in most cases funds travel

You must register all travel plans with International SOS - via completion of a Business Travel Request (‘BTR’) form; both of which are mandatory requirement for all staff and students travelling as part of a university program.

To access the BTR, navigate to your Business Travel portal in Appian. Your portal provides links to the BTR form and your Traveller Profile (which must be updated before each request), as well as links to your current and historic BTRs (when initiated within Appian).

University Travel Insurance coverage is automatically assessed based on your specific answers given within the BTR, follow any directions given in relation to Travel Insurance Cover which appear at the end of the BTR process.

Unless travel arrangements are registered on a BTR prior to commencement of travel, lodging a claim for any event giving rise to a claim, will be problematic.    

It is also strongly recommended that staff and students register for updates for the destinations they are visiting on the Australian Government's Smartraveller service:

Once you have confirmed your journey is covered under the University's travel insurance, we recommend you print the following pages and carry them with you:

Non urgent enquiries can be directed to the Insurance Office + 61 8 8302 1678.

  • cards can be ordered by emailing the University Travel Team
  • mainland China Emergency Cards are also available
  • these cards are provided for convenience only and are in no way required to be carried to validate insurance coverage

Chubb Insurance offers UniSA staff and students discounted travel insurance for personal travel. If you would like a quote please follow the link.

This link provides access to the Chubb Insurance website. From there you can obtain a quote and proceed to purchase personal travel insurance from Chubb Insurance (Australia) Ltd.

Once you click on this link you will leave the UniSA website. The website you will enter is run by Chubb Insurance. The insurance product is provided by Chubb Insurance. The sale of this product is by Chubb Insurance Ltd and not UniSA.

UniSA does not provide advice or recommendations for your selection of insurance cover for personal travel. UniSA does not endorse the services provided by Chubb Insurance, or receive remuneration or benefits for making this product available to our staff.

UniSA takes no responsibility for personal non-business-related-travel or insurance.

All before and after sales service and enquires for personal travel insurance must be directed to Chubb Insurance using the contact details on their website.

This product is not specifically designed or targeted for your needs as a member of UniSA.

UniSA does not warrant the accuracy, completeness or currency of information on Chubb's website. UniSA does not guarantee the availability or accessibility to the website nor that the website will be free of defects, viruses or errors.