AskPTC SvC (Service Cloud)

AskPTC was released on Monday 26 October 2020 and is a central contact point for staff to access PTC services and information. Staff can source information directly from the FAQ knowledge base or submit an enquiry online through a web-based form. Staff can still submit queries via the local PTC team email addresses listed below.

 

User Guides 

The following user guides are available on SharePoint.

  • AskPTC Enquiry Management General Use
  • AskPTC Enquiry Management
  • AskPTC for PTC Staff
  • AskPTC Knowledgebase Administration
  • AskPTC Standard Operating Procedures
  • AskPTC Outlook Plugin (to allow an instance transfer of emails from your Outlook inbox to the SvC)

Also see the Self-Guided Activity Videos.

 

Issues Register

Please lodge any SvC issues or enhancement requests via the PTC SvC Issues Register.

Please note re URL: the URL o login to SvC is https://fed.unisa.edu.au/adfs/ls/IdpInitiatedSignon.aspx?RelayState=RPID%3Dunisacurrent%252Funisaservicecloud%26RelayState%3Dhttps%253A%252F%252Faskptc.unisa.edu.au%252FAgentWeb as using the URL https://askptc.unisa.edu.au/AgentWeb/ will redirect to the Campus Central login page.