AskPTC (Service Cloud)

User Guides 

The following user guides are available on SharePoint.

  • AskPTC Enquiry Management General Use
  • AskPTC Enquiry Management
  • AskPTC for PTC Staff
  • AskPTC Knowledgebase Administration
  • AskPTC Standard Operating Procedures

Also see the Self-Guided Activity Videos.

FAQs

Q: URl redirects to Campus Central?
A: ensure that you use the url https://fed.unisa.edu.au/adfs/ls/IdpInitiatedSignon.aspx?RelayState=RPID%3Dunisacurrent%252Funisaservicecloud%26RelayState%3Dhttps%253A%252F%252Faskptc.unisa.edu.au%252FAgentWeb to login to the Service Cloud as using the url https://askptc.unisa.edu.au/AgentWeb/ will redirect to the Campus Central login page.

System Alerts & Updates

AskPTC release - the planned release for the AskPTC web is for October 2020.