1. Intranet
  2. Staff
  3. People, Talent and Culture
  4. Policies, Forms and Resources
  5. PTC Systems Support
  6. AskPTC

AskPTC SvC (Service Cloud)

AskPTC was released on Monday 26 October 2020 and is a central contact point for staff to access PTC services and information. Staff can source information directly from the FAQ knowledge base or submit an enquiry online through a web-based form.

imagenjgz.png

For PTC staff ONLY: login to SvC is https://fed.unisa.edu.au/adfs/ls/IdpInitiatedSignon.aspx?RelayState=RPID%3Dunisacurrent%252Funisaservicecloud%26RelayState%3Dhttps%253A%252F%252Faskptc.unisa.edu.au%252FAgentWeb 

 

User Guides 

The following user guides are available on SharePoint.

  • AskPTC Enquiry Management General Use
  • AskPTC Enquiry Management
  • AskPTC for PTC Staff
  • AskPTC Knowledgebase Administration
  • AskPTC Standard Operating Procedures
  • AskPTC Outlook Plugin (to allow an instance transfer of emails from your Outlook inbox to the SvC)

Also see the Self-Guided Activity Videos.

Access to SvC

All access requests, change or removal of group membership or groups, must be made via the Appian online form - CRM Access Request. Requests can be made on behalf of staff but all need line manager approval for the CRM Team in IT to action the requests. Please contact the PTC SvC Contact if you have any queries regarding which access profile and/or group should be assigned or if you would like an update on the status of a request.

Group Membership & Issues Register

All addition, change or removal requests regarding group membership and/or SvC issues or enhancement requests need to be made via the PTC SvC in the interim to the HR-IMTeam. Issues may and group membership will need to be escalated to the CRM Team (via the CRM Request Board) and may take a few days to be actioned.

PTC SvC Contact

The PTC contact for SvC will be advised shortly but in the interim please contact the HR-IMTeam via SvC for all queries.