PTC Systems Support

The following links provide resources to assist the relevant PTC teams to respond to end user queries in the first instance. The HR-IMTeam can also provide some systems support for users of SharePoint and Epi-Server (PTC web authors). Access to the PTC SharePoint is granted via addition to the PTC email distribution list(s) and is instantaneous. CMK grant access to EpiServer - see CMS User Training for more information. If queries or issues cannot be resolved, please contact the HR-IMTeam for assistance. 

Please note: to access all pages and navigation in this sub-site, you will need to be logged in with your UniSA username and password via myUniSA or via login on specific pages.

System Alerts

New Appian login screen 
- ISTS has introduced a new login screen for Appian (Aug 2020). For users accepting appointments with a temporary username and password (provided to them in the 'acceptance' email they received), they must login via the 'External Users' link. An 'external user' is anyone with an account / login created within Appian itself (rather than ISTS) e.g. temporary acceptance accounts, system administrator accounts.

If the user receives a login error message, they may already be automatically logged into Appian with a UniSA Staff or Student account. They will need to open a new browser (that has not 'remembered' their usual login) and login via there instead. For example, if they are using 'Chrome' as a browser, they can open 'Firefox' or 'Internet Explorer'. 
  

See ISTS system alerts on the Service Status Announcements page and PTC System Alerts (archived).