PTC Systems Support

The following links provide resources to assist the relevant PTC teams to respond to end user queries in the first instance. End users can also access FAQs via AskPTC and AskIT for queries related to network accounts and email. 

Access to HR / PTC Systems can be requested via the Human Resource Information Systems Access Form available on the Forms for PTC Administrators webpage. 

The HR-IMTeam can also provide some systems support for users of SharePoint and Epi-Server (PTC web authors). Access to the PTC SharePoint is granted via addition to the PTC email distribution list(s) and is instantaneous. CMK grant access to EpiServer - see CMS User Training for more information (please note, at 1 June 2021, this site is under maintenance).  For how HR systems are integrated with other UniSA systems, see the Systems Diagram 2021 webpage.

If queries or issues cannot be resolved, please contact the HR-IMTeam for assistance. 

Please note: to access all pages and navigation in this sub-site, you will need to be logged in with your UniSA username and password via myUniSA or via login on specific pages.

System Alerts / News

Appian VCA approvers list: The following online forms have been enhanced to dynamically display the approvers listed on the VCA Register: Variation to Hours, Temporary Variation to Position, Casual Contracts, End of Employment, Non-paid appointments. If an approver is not appearing on a dropdown as expected, please check the VCA Register (available on the Vice Chancellor's Authorisations webpage) in both the 'Profiles' and 'Sub-Authorisations' worksheets to ensure there is an relevant, active profile for the org2 concerned. If there is not, please contact Assurance Services. If the approver is on the VCA Register but not appearing in the online form, please contact the People Data and Systems team via April 2022


See ISTS system alerts on the Service Status Announcements page and PTC System Alerts (archived).