PTC Systems Support

The following links provide resources to assist the relevant PTC teams to respond to end user queries in the first instance. The HR-IMTeam can also provide some systems support for users of SharePoint and Epi-Server (PTC web authors). Access to the PTC SharePoint is granted via addition to the PTC email distribution list(s) and is instantaneous. CMK grant access to EpiServer - see CMS User Training for more information. If queries or issues cannot be resolved, please contact the HR-IMTeam for assistance. 

Please note: to access all pages and navigation in this sub-site, you will need to be logged in with your UniSA username and password via myUniSA or via login on specific pages.

System Alerts

New PTC SharePoint
- a new PTC SharePoint will be released shortly (June 2020) in the 'modern' 2019 version of SharePoint. See New PTC SharePoint (v2019) for more details.

Verification code required - from 18 May 2020, in addition to your normal password, you will need to enter a code (sent to your mobile phone) in order to access either myHR or your University email (via a web browser). See myHR for more details.

 Post AOT reminders: 1. Org Unit drop downs - please remember to select the correct Org 1 e.g. 'Teaching Enterprise' so that the new Org 2s appear e.g. UniSA Creative 2. Approvers in Appian - just a reminder that correct approvers will not appear in drop down lists unless current (from 6 April) org units are selected e.g. Div ITEE > NBE should now be Teaching Enterprise > STEM. 3. New Academic Unit names - CMK has stated that they must include a ‘&’ and not the word ‘and’ (eg correct use is Justice & Society)

See ISTS system alerts on the Service Status Announcements page.