PTC Systems Support

The following links provide resources to assist the relevant PTC teams to respond to end user queries in the first instance. The HR-IMTeam can also provide some systems support for users of SharePoint and Epi-Server (PTC web authors). Access to the PTC SharePoint is granted via addition to the PTC email distribution list(s) and is instantaneous. CMK grant access to EpiServer - see CMS User Training for more information. If queries or issues cannot be resolved, please contact the HR-IMTeam for assistance. 

Please note: to access all pages and navigation in this sub-site, you will need to be logged in with your UniSA username and password via myUniSA or via login on specific pages.

 

System Alerts

BI Reporting will be unavailable Friday 14 May 2021 due to a system upgrade - If you have any reports that must be run on Friday, please contact the HR-IMTeam. Apart from some minor visual enhancements, there’s no change to the way staff access Cognos reports, cubes, and dashboards.  An important note is that the new preferred browser from Monday 17th May will be Firefox (no more Internet Explorer). If you have any questions or need some assistance, please don’t hesitate to contact Adam Poetsch (x22213) or Daniel Byrnes (x21619).

MIMECAST auto-rejection of SharePoint alert emails  - alert emails can be set up by users to alert them of any changes made to libraries and these are sent from no-reply@sharepointonline.com. MIMECAST auto-rejects these emails and so they will not be received unless the user logs into their personal portal at https://login.mimecast.com/u/login/?gta=portal#/login and add this email to their 'Permitted Senders' and make sure the email is not in the 'Blocked Sender' area (30 Apr 2021).

Browsers 'auto-fill' functionality - the next Appian release (due in the 2nd quarter) will have new functionality to prevent browsers from auto-filling fields within the form e.g. Acceptance where appointees name may be auto-filled incorrectly (31 Mar 2021).

'Find a Form' - a new 'Find a Form' portal version on the myUniSA staff portal, will soon be released. The new version, will direct users to our PTC Forms for All Staff webpage (instead of providing links to each individual form). The Forms for PTC Administrators will not be available via the 'Find a Form' portal. Individual Appian form links will be included in the list and will added automatically on the release of any new forms (16 Mar 2021).

See ISTS system alerts on the Service Status Announcements page and PTC System Alerts (archived).