PTC Systems Support

The following links provide resources to assist the relevant PTC teams to respond to end user queries in the first instance. The HR-IMTeam can also provide some systems support for users of SharePoint and Epi-Server (PTC web authors). Access to the PTC SharePoint is granted via addition to the PTC email distribution list(s) and is instantaneous. CMK grant access to EpiServer - see CMS User Training for more information. If queries or issues cannot be resolved, please contact the HR-IMTeam for assistance. 

Please note: to access all pages and navigation in this sub-site, you will need to be logged in with your UniSA username and password via myUniSA or via login on specific pages.

System Alerts

New appointment notification emails - emails sent to appointees on the finalisation of their appointments (CAS, NPP, ADJ) have been changed to reflect a 2-3 day business day wait until appointees can contact IT to obtain their new network login credentials. This has replaced the 24 - 48 hours, which caused some confusion as did not take into consideration weekends / public holidays when processing does not occur (28 Feb 2021).

Appian form PDF record transfer to SharePoint - during the recent changes to SharePoint, it appears that some PDF records did not transferred successfully from Appian (on finalisation). Please contact the HR-IMTeam if you cannot locate your records (17 Feb 2021).

 

See ISTS system alerts on the Service Status Announcements page and PTC System Alerts (archived).