PTC Systems Support

The following links provide resources to assist the relevant PTC teams to respond to end user queries in the first instance. End users can also access FAQs via AskPTC and AskIT for queries related to network accounts and email.

The HR-IMTeam can also provide some systems support for users of SharePoint and Epi-Server (PTC web authors). Access to the PTC SharePoint is granted via addition to the PTC email distribution list(s) and is instantaneous. CMK grant access to EpiServer - see CMS User Training for more information (please note, at 1 June 2021, this site is under maintenance). 

If queries or issues cannot be resolved, please contact the HR-IMTeam for assistance. 

Please note: to access all pages and navigation in this sub-site, you will need to be logged in with your UniSA username and password via myUniSA or via login on specific pages.

System Alerts

Dec 2021 pay period cut-off dates for casual staff & approvers: the 'Pay period schedule and cut-off dates' calendars have now been updated in AskPTC for Dec 2021 and calendar year 2022 to November (Oct 2021). 

Renewed contracts & reactivating staff ID cards: recommencing casual (or fixed term) staff can reactivate their staff ID cards via the my UniSA staff portal - instructions are now available via the Online Casual Administration webpage and are now included in the email received by casual staff after they accept their offer of employment - examples can be viewed on the Appian Online Forms > CAS webpage (Sep 2021). 

PDF downloads in Appian: usually via Appian Records you can click on a PDF to view it. If the document does not automatically open, use CTRL J to view the browser's downloads screen to view the document (Sep 2021). 

See ISTS system alerts on the Service Status Announcements page and PTC System Alerts (archived).