IMPORTANT: Starting Wednesday 5 November, the Self Service portal will no longer be available to request IT support. Please raise all your IT support requests via the Interim IT Support page or by calling IT on (08) 8302 5000.
While the device is still on campus, you need to check that f5 BigIP Edge Client is installed on the blue plated computer.
For a Windows device, this can be done following Step 1 and 2 of connecting to UniSA VPN. If the software is not installed, staff/students can install it through the Software Center.
NOTE: Should the device be taken off campus, without the software being installed, the device will need to be returned to campus for installation.
If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.