Follow-You-Print-Q provides a secure and convenient way of printing. Staff can retrieve their documents from any configured device by either tapping the staff ID card or manually logging onto the printer. Please contact IT Help Desk if this printer queue is not mapped on your computer.
It is not necessary to delete unwanted jobs from the queue as they will delete after 8 hours, alternatively you can use the incremental print release feature directly from the printer, to release and delete jobs as required.
Step-by-step instructions (including screenshots) can be found on the how to delete or manage Follow-You Print jobs page.
Yes. At the printer, you will be able to enter your UniSA user name and password to collect the printouts.
However, tapping your ID card on the printer is much faster and more convenient than typing in your credentials.
NOTE: If you have only just received your ID card (new or replacement) it takes an additional 24 hours for the ability to tap and go to be activated on the card.
If you have lost your ID card altogether you will need to see Campus Security to cancel your old card and receive a new one.
If the printer you are using is located within a unit contact your local unit administrative representative.
If problems can't be resolved contact the IT Help Desk on ext. 25000.
Based on the directive from Senior Management Group, UniSA has implemented a standard default printer setting across all campuses. The default printer configuration states that printouts by default will be:
Users can change these settings per document, however group policy will return the settings back to above stated defaults.
NOTE: This means that users can no longer set other settings, like Secure Printing or Stapled outputs, as default.
NOTE: This process should be used to add a named office printer, where Follow-You-Q is not available.
NOTE: All new printers installed across the University will use a common naming conventions in the format:
<CAMPUS>-<BUILDING>-<LEVEL>-<ROOM>-<PRINTER TYPE>. Printer naming convention for all other UniSA Staff <ORG2>-<CAMPUS>-<TYPE>-<BUILDING><LEVEL>-<ROOM>
NOTE: If you are adding an office printer on a personal device, when prompted for user name and password ensure you enter username in the format - uninet\<UniSA username>.
For step by step instructions (including screenshots) see the add printer page.
NOTE: If you already have files open e.g. Word, Excel, PDF, etc., you will still need to select the default printer from the list until that particular software is closed and then opened again.
For step by step instructions (including screenshots) see the set default printer page.
NOTE: This process should be used to add a named office printer, where Follow-You-Q is not available.
Right-click on the empty grey area and Select Customize Toolbar.
For step by step instructions (including screenshots) see the add printer page.
NOTE: Local printers are not on the network and are used under special circumstances only.
To add a local printer, please contact IT Help Desk to raise a call for Campus IT Team to facilitate the installation of drivers and adding the printer on the computer.
NOTE: The local printer will have to be manually added on each computer that requires access to this printer.
