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Using Student Email

Student email addresses are automatically generated and can not be changed by individuals.

If you have a legitimate reason for wanting this changed e.g the combination of letters is an offensive word in ANY language etc. you can speak to Campus Central and it is to their discretion as to whether or not this change occurs.

If you are wanting your email address to be changed to first.lastname@mymail.unisa.edu.au, this depends on the study you are undertaking at UniSA.

One of the most common reasons for this is because Microsoft email server now keep track of the emails you read and the ones you don't. As new email comes in, it takes messages you're most likely to ignore and puts them into the "Clutter" folder.

The following Microsoft Help page will assist you with managing your Clutter Folder settinsg.

Step by step instructions (including screenshots) can be found on the Microsoft Support page.

If you send an email to what you think is a valid address for a UniSA School or Division and it bounces back to you, please try the following:

  1. Try sending the email again by selecting the desired School/Division out of the Global Address List.
    NOTE: This will automatically appear when you click on To: and will allow you to search.
  2. Contact the School/Division via telephone to confirm their email address.
  3. Forward the bounced-back email to the IT Help Desk.

If you send an email to what you think is a valid address for a UniSA Staff member and it bounces back to you, please try the following:

  1. Try sending the email again by selecting the desired Staff member by selecting them through the Global Address List.
    NOTE: This will automatically appear when you click on To: and will allow you to search.
  2. If related to a course (whether previous/current/future) check the email address with in the Course Outline. You should be able to copy and paste the email address from the Course Outline as well.
  3. Contact the Staff member via telephone to confirm their email address. If the Staff member has a contact number this will also be listed in the Course Outline or you can search the Telephone Directory.
  4. Forward the bounced-back email to the IT Help Desk.

Postgraduate Students by Research will retain their old email address of [username]@mymail.unisa.edu.au and will gain a new one in the format [firstname].[lastname]@mymail.unisa.edu.au. Both email addresses will be delivered to the same mailbox and any emails they send will show from [firstname].[lastname]@mymail.unisa.edu.au.

If you are commencing postgraduate studies with UniSA, but you are not a Higher Degree Research student, your email address will not change and will remain in the format [username]@mymail.unisa.edu.au.

Nuisance emails are commonly referred to as 'spam' or 'junk' or 'unsolicited'. No matter the name used the meaning is the same: the recipient has not granted verifiable permission for the message to be sent.

The below will take you through how you can block senders.

NOTE: Student email addresses are provided by UniSA upon becoming active in a UniSA program. As such, any emails sent to student email addresses from a @unisa.edu.au address IS NOT spam. This includes students who are now Alumni or have redirected their student email to another address.

You can use the Help ? located in the top right corner of your student email or further instructions can be found on the Outlook on the web site.