All purchasing of computer hardware for UniSA is performed by authorised IT staff only. Any requests for the purchase of new hardware should be initially directed to the IT Help Desk.
University Owned Devices will be replaced 5 years after they are purchased. ISTS will review this life cycle frequently to ensure devices meet University needs.
The current process for the replacement of University Owned Devices is as follows:
As per the replacement process for University Owned Devices, ISTS will provide replacement lists to the relevant Unit managers. If you would like to discuss computer hardware requirements, please discuss them with your Unit manager in the first instance. If you would like to check whether a University Owned Device meets the requirements for replacement, please log a request with the IT Help Desk.
The majority of computer hardware requests should be covered under the current replacement process as outlined above. There may be instances where an ad-hoc computer hardware request is required. Some examples of this include:
When logging a request to the IT Help Desk please include the following information:
The University Owned Device should be returned to the Unit. The Unit should return the device to ISTS who will then reimage the device for the next person starting in the role, or otherwise repurpose it for another use. University Owned Devices that do not connect to the University network for a period of time will be disabled in all University systems and will require ISTS assistance for re-enablement.
Funding of computer hardware purchases will be dependent on the information provided to the IT Help Desk. See the section above on the information required to proceed with computer hardware purchasing.
Please see the Desktop, Laptop or Tablet page for information on recommended makes and models, as well as pricing. It is recommended that all University staff are provided with a laptop unless deemed unsuitable.
Please contact the IT Help Desk in the first instance and provide as much information as possible, including the blue plate number, what the issue is and how it happened (if known). The device will then be examined by ISTS and a decision will be made on whether to replace or fix the device based on the cost and the age of the device.
For full details see the UniSA Purchases page
For purchasing new equipment see the Staff Personal Hardware Purchasing page.
University Owned Equipment that has reached the end of life can be purchased in certain circumstances. For full details see the Resale of Hardware page.
For full details see the Hardware Disposal page.