Systems up or down

 

CoW (Computer on Wheels)

A COW is a Computer OWheels. There are a number of COWs available on each campus for the use of staff and students.

To begin using the CoW, ensure the unit is connected to power and network using the cables that protrudes from the bottom of the trolley.

Locate the remote control for the LCD display, similar to those pictured below. Power on the display by pressing the power button.

Sony Samsung Remotes

 

If using the PC, locate the keyboard and mouse, which are mounted to the rear of the display, on the right side.

Ensure the PC is powered on, its located on the rear left of the trolley.

On the remote control for the LCD display, select the "input" button and then use the arrow buttons to select the "AVPC" input.

To connect your laptop or similar device (also know as BYOD, bring-your-own-device), locate the HDMI cable which comes from the right side of the trolley.

Connect this cable to your device.

On the remote control for the LCD display, select the "input" button and then use the arrow buttons to select the "Laptop" or "BYOD" input.

Start by powering up the CoW and the PC as instructed above. Depending on the equipment depends on how you use and control the video conferencing equipment.

 

Logitech Group/Conference Cam

Position the wired speakerphone in a position that is central to all the room users. The small remote provided will allow control of the camera on the shelf, use the arrow keys and the zoom buttons to frame the users in the camera shot. Logi-Group.png

 

Logitech MeetUp (Soundbar)

The small remote provided will allow control of the camera on the trolley, use the arrow keys and the zoom buttons to frame the users in the camera shot. The microphones are in the soundbar unit. Logi-Meetup.jpg

 

AV Fault and Issue Resolution

Information Strategy and Technology Services (ISTS) supports the Audio Visual (AV) equipment in the general teaching spaces on all city and metropolitan campuses, through their dedicated AV Support Line x88555.
NOTE: On-site support is only available during business hours, if not booked prior for an event.

If you are experiencing an issue in a bookable teaching space please contact the IT Help Desk on their dedicated AV Support Line x88555.
NOTE: The AV Support Line contact number is listed in all the rooms on a sign near the telephones.

The IT Help Desk will endeavour to resolve your AV issue over the phone, but if the need arises for face to face support they will escalate to the appropriate second level team.