Systems up or down


UniSA Account Passwords


If you change your password you will need to manually update it on any mobile devices or under certain software/apps or your account will get located out.

Single sign-on (SSO) is an authentication process that allows a user to access multiple applications with one set of login credentials. SSO is a common procedure in enterprises, where a client accesses multiple resources connected to a local area network (LAN).

Once you have changed your password ALL UniSA servers must be updated accordingly. Therefore, when you change your password you will need to wait 20 - 30 min before using your account again.

Some software and apps store login details in order for you to be able to use them. In these instances you will either need to uninstall/re-install or edit the details within the settings of each software/app. The following are common ones you will need to check:

  • Mail app on mobile devices
  • Wifi networks on mobile devices, both eduroam and UniSA
    NOTE: You will have to tell your device to forget/delete the network and then refresh to find it again.
  • Office365 and OneDrive
  • Dropbox
  • Adobe Pro v9
  • Browsers which you have selected to remember your password for UniSA systems.
    NOTE: This could be Firefox, IE11, Edge, Chrome, Safari etc. You will need to delete cache/passwords of the browser.
  • Key Chain on macOS
    NOTE: IT Help Desk recommends you delete any UniSA sites listed and re-establish as you go to the different sites.

For security reasons, UniSA user accounts will lock after the password is entered incorrectly 3 times. Common reasons for this are:

  • An unsolicited person is trying to use your account.
    NOTE: This can happen for 2 - 3 days after your account was comprimised.
  • You did not wait the recommended time before using your account again after changing your password.
  • You changed your password while on campus and a mobile device is trying to connect to the Wifi with your old password.
  • Software or app has stored your login details and you will need to manually update them.

If your account becomes locked you will need to call the IT Help Desk on (08) 8302 5000 to have this unlocked.
NOTE: For security reasons, the IT Help Desk will only unlock accounts over the phone while speaking to the account holder. They will not do this via email or any other methods of written communication.

learnOnline is just one of the services where your password needs to update when your password is changed.

If you recieve a single sign-on error, this is normally a result of either:

  • you have not waited the recommended time frame before using your account after a password change
  • your web browser is remembering the old password
    NOTE: See options 3 and 4 below.

To overcome this:

  1. wait 20 - 30 min and the system will automatically unlock your learnOnline account
  2. go to your UniSA email and there will be an email from learnOnline UniSA advising your account has been locked and a link you can click to unlock it.
  3. try a different browser.
    NOTE: This will help determine if a browser or account issue.
  4. delete the cache of your browser, close all sessions and try again.
    NOTE: The IT Help Desk recommends loging into the portal (either Staff or Student) first, locating a course site and clicking on the link.

NOTE: UniSA can not be help accountable for loss of personal mobile devices while on campus. If you have lost, misplaced or had your mobile device stolen while on a UniSA campus you need to contact Campus Secuirty and reset your UniSA password IMMEDIATELY.

UniSA recommends that you make sure you know where your tablet, phone, notebook or laptop is at all times and that you avoid leaving them unattended unless locked away in a secure drawer or cupboard.

You should also protect the device using encryption and/or passwords.

You should take similar steps to ensure you do not leave portable storage devices such as USBs and external hard drives unattended, and it should be noted that storage devices can also be protected via encryption and passwords.

If someone gets hold of your mobile device or storage device they may have access to all of your information and plenty of time to access it.  Unauthorised access of information and data theft are the main threats due to lost mobile devices and lost storage devices.
Please ensure you follow these guidelines to prevent confidential information being disclosed to an unauthorised person:

  • If you have a UniSA laptop or table PC in your office always remember to lock the room, even if you only leave for a few minutes.
  • Avoid storing any confidential data on portable storage devices.
  • Set access codes, and always use strong passwords/codes.

The UniSA Information Security Policy (PDF) requires staff to use encryption or equally strong measures on sensitive data stored in mobile or portable computing devices, and confidential data must not be downloaded to mobile computing or storage devices unless approval has been obtained from the relevant data owner.