Website(s) not displaying correctly, try clearing the cache.

Web browsers are designed to retain certain information about the websites you visit e.g. the server(s) it spoke to to get there, the content to display etc. This enables faster content display of previously visited sites, but if the browser becomes confused by something regarding a website it will not display as desired.

Even if two sites display similar content for the viewer e.g. videos, pictures or sound files etc the backends (which general viewers can not see or access) may be completely different between the two sites, even if they are both UniSA owned sites.

Clearing your browser cache is a version of Spring cleaning for browsers, it will help improve the speed and display of websites which are experiencing issues. It will force the website to re-establish communication between your device and hosting server(s). This will refresh the content of the website and enable your device to display it correctly.

Step by step instructions (including screen shots) for all browers can be found on the wikiHow site.

Otherwise, the process for the four most common browsers (IE11, Firefox, Chrome and Safari) can be found below:

NOTE: The icon for IE11 has the yellow line around the 'e': IE11-small.png 
The 'e' without the yellow line is Microsft Edge Edge-small.png and instructions for this browser can be found on the wikiHow site.

  1. Click the Cog top right corner
  2. Click Internet options
    IE11-cog.png
  3. Click Delete... under Browsing history section
    IE11-internet-options.png
  4. Ensure bare minimum are ticked:
    NOTE: If you are experiencing issues with websites remembering your old password and not allowing you to enter your new one you will need to tick Passwords on this step to resolve this issue.
    • Preserve Favorites website data
    • Temporary Internet files and website files
    • Cookies and website data
  5. Click Delete
    IE11-delete-browser-history.png
  6. Wait for the browser to complete the process
    NOTE: The Delete Browsing History pop up box will disappear once completed.
  7. Click OK on Internet Options pop up to close it
  8. Close all your browser sessions
  9. Open a new browser session and make your way to desired site
  10. The site should now display as desired

NOTE: The icon for Firefox is an orange and yellow fox wrapped around a coloured globe: IE11-small.png The colour globe changes depending on the version of Firefox you are using e.g. blue or purple etc.

  1. Click the 3 Lines top right corner
  2. Click Options
    FF-options.png
  3. Click Privacy & Security on the left
  4. Scroll down to Cookies and Site Data
  5. Click Clear Data...
    FF-cookies-and-site-data.png
  6. Ensure the following are ticked:
    • Cookies and Site Data
    • Cached Web Content
  7. Click Clear
    FF-clear-data.png
  8. Wait for the browser to complete the process
    NOTE: The Clear Data pop up box will disappear once completed.
  9. Close all your browser sessions
  10. Open a new browser session and make your way to desired site
  11. The site should now display as desired

NOTE: The icon for Chrome is the colour wheel: IE11-small.png

  1. When you have your browser open, hold Ctrl + Shift and press the Delete
  2. Leave Cookies and other site data and Cached images and files ticked
  3. Click Clear data
    chrome-cache.png
  4. Wait for the browser to complete the process
    NOTE: The Clear browsing data pop up box will disappear once completed.
  5. Close all your browser sessions
  6. Open a new browser session and make your way to desired site
  7. The site should now display as desired

NOTE: The icon for Safari is a depiction of a compass: IE11-small.png Depending on the version you are running there may be slight variations to the compass.

By default Safari does not show you the option to delete your cache and you will need to enable the option first. 
NOTE: Once enabled the option will remain available - this is a once off.

  1. Click Safari menu
  2. Click Safari option
  3. Go to Preferences > Privacy > Advanced
  4. Select Show Develop Menu in menu bar
    Safari-Advanced.png
  5. Close Advanced pop up

Delete cache steps:

  1. Click Develop menu
  2. Select Empty Caches
    Safari-empty-cache.png
  3. Wait for the browser to complete the process
  4. Close all your browser sessions
  5. Open a new browser session and make your way to desired site
  6. The site should now display as desired

 

 

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.