UniSA Student Account

NOTE: The below information is for students who are returning to UniSA for further studies.

• Your password will still be the same as what it was when you previously studied at UniSA.
  NOTE: If you need your password reset please call the IT Help Desk on (08) 8302 5000. For security reasons, the IT Help Desk will only reset passwords over the phone while speaking to the account holder. They will not do this via email or any other methods of written communication and they will not give them to friends or family members.

Things may have changed at UniSA since you last studied and we suggest you read through the following:

• Helpful Welcome information about being a student.
• Helpful Enrol information about selecting courses etc.
• Helpful Preparation information about how to be a successful student.
• Helpful Start information about when your UniSA life will commence etc.

Before students can enrol in a course they must be active in a UniSA program (whether undergraduate or postgraduate). The university will send successful students an email to confirm this. If you have not received an email or you are not sure about your program you will either need to speak to your specific academic unit or Campus Central.

Student accounts have limited access until they have successfully enrolled in one or more courses at UniSA:

• First year students have allocated course enrolment commencement dates, dependent on the program they are active in.
• Continuing students will receive an email advising when they will be able to enrol in the following years courses.

Once new/returning students have enrolled (continuing students ensure they retain access to the below) the following will be granted to their account:

• UniSA Student email
• Student Portal (myUniSA)
• WiFi access on all UniSA Campuses
• Computer Pools/Barns on all UniSA Campuses
• Office365
  NOTE: If the course(s) the student has enrolled in is the current Study Period (SP) or commencing in the next week or two a license will be allocated to them in the next 24 - 48 hours. However, if the course doesn't commence for 6 months or so a license will be allocated 2 weeks prior to the course official start date.
• Library
• Printer/Scanners on all UniSA Campuses
  NOTE: The IT Help Desk strongly advise students to read the print quota allowance information.
• Adobe Creative Cloud
  NOTE: This depends on the course(s) students enrol in.

The IT Help Desk will always endeavour to assist students where they can with IT related issues. If the issue resides on the student's personally owned device (POD) the IT Help Desk is limited in the support they can offer.

If you are enrolled in consecutive Study Periods (SPs) (this includes SP5 one year and SP2 the following) there will be no change to your access.

If you need to take leave from study and wish to retain your access, you will need to complete a leave of absence form.
NOTE: Student IT access is automated and there is nothing the IT Help Desk can do to prevent changes from happening or extend access.

NOTE: Student IT access is automated and there is nothing the IT Help Desk can do to prevent changes from happening or extend access.

Access is removed, immediately or shortly after the official end date, to ALL UniSA systems if a student falls into one or more of the following:

• Studying a UniSA course for an OUA degree
• Studying a short course or program through UniSA
• Discontinued from their UniSA Program
• Not enrolled for one or more Study Periods (SPs) for the Academic Calendar
  NOTE: This is only valid for students who have not completed a leave of absence form.
• Not enrolled in consecutive Study Periods (SPs)
  NOTE: This is only valid for students who have not completed a leave of absence form.

NOTE: If you fall into one or more of the above you will need to save copies of course material and/or OneDrive file(s).

Information regarding student access, once a UniSA degree is successfully completed, can be found on in the Alumni section of AskIT.