Webex Calls

When you receive a call, a pop-up will appear on the bottom right corner of your screen.

Click Answer to answer the call or click Decline to decline the call and send the caller to your voicemail.

NOTE: When you answer a call, your video will be on by default. See below FAQ on how to turn this off.

Or for step by step instructions (including screenshots) see turn off Start calls with my video on page.

1. Click the More icon (3 dots)
2. Click Hold
3. The caller will then hear hold music
4. Click Resume to resume the call.

Or for step by step instructions (including screenshots) see the transfer a call page.

1. Click the More icon (3 dots)
2. Click Add a person
3. Enter the number you wish to conference with
4. Click Audio button
5. Wait for them to answer and inform them of the call (if you wish)
6. Click Merge Calls to merge the calls and create a conference call with you and the 2 other callers

Call Pickup allows you to answer another user’s ringing extension.
NOTE: You will only be aware of another user's incoming calls if you can hear the sound from their PC. Webex does not indicate incoming calls to a Pickup group any other way.

To answer a call ringing on an extension number other than your own:

1. Click Call pickup (bottom left corner)
   
2. Click Pickup
3. The call will then be redirected to you.
4. Click Answer

Clicking on the top right X doesn't close the application, but simply minimises it and the process continues to run in the background.

To complete close Webex, so you no longer receive incoming calls:

1. Click the ^ at the bottom right of you screen, to the right of the time/date
2. Right mouse click on Webex
3. Click Exit

Or for step by step instructions (including screenshots) see exiting Webex page.

1. Click Call Settings
2. Click Notifications on left navigation
   
3. Scroll to the bottom and choose more appropriate Ringtone from dropdown e.g. Class Ringer
4. Click Save

Or for step by step instructions (including screen shots) see the changing ringtone page.