Installation & initial access of Webex services

ISTS will be pushing Webex out to Blue Plated Macs via MDM solution on managed Macs.

If Webex is not installed automatically you can install it from the Managed Software Centre.

To install via the Management Software Centre

1. Go to Applications
2. Open Managed Software Centre
3. Select Webex Calling from the list of applications available
   
4. Choose install
5. If an older version is already installed you will see the update option. Choose update.
6. If no software is displayed choose Updates from the left hand menu to refresh the list.

If you do not have the “Managed Software Center” installed on your Mac please log a call with IT helpdesk to request it be installed.

For non-Blue Plated macs you can download and install directly from Webex

The software can be downloaded and installed directly onto your device through the Webex site.

Or for step by step instructions (including screenshots) see launching through MS Teams for the first time page.

NOTE: The software deployed via SCCM will be configured to launch Webex at login.

1. Locate Webex in Start Menu or on Desktop
2. Click/Double click to lauch Webex
3. Enter your UniSA email address
4. Click Next
5. Enter your UniSA Cridentials in the UniSA Federation page
6. Click Sign in

Or for step by step instructions (including screenshots) see launching Webex for the first time page.

Webex can be installed on a mobile device by using one of the below option.

To use Webex on your mobile, scan the code with your phone camera or code scanner and download the app:

Note:
Make sure you enable/allow notifications during install, otherwise you will not be able to receive calls.
If you encounter this issue, you should delete the app and redownload, ensuring notifications are enabled during install/setup.

1. Open Apple App Store (iOS) or Google Play Store (Android)
2. Search for Cisco Webex
   NOTE: There are a couple of apps of similar names. You need to ensure you search for the full name Cisco Webex and only select this option.
   
3. Select Get/Install the app
4. Once installed click Open
5. Sign in using your UniSA email address and password
   

Note: On mobile devices, you may get a prompt at the first launch about emergency calling. You can acknowledge the prompt as user primary location is recorded in the telephony system. If you change your primary campus location please advise the IT Helpdesk

1. Unplug both the network cables from the phone. One of these will be connected to your PC and will not be required.
2. Remove the network cable from the back of the PC, laptop or dock and put aside
3. Find the network cable that is still connected to the network point in the wall and plug it into your PC, laptop or dock

Or for step by step instructions (including photos) see the disconnecting NEC Phone page.

1. Unplug both the network cables from the phone. One of these will be connected to your dock and will not be required.
2. Remove the network cable from the back of the dock and put aside.
3. Find the network cable that is still connected to the network point in the wall and plug it into your dock.

Or for step by step instructions (including photos) see the disconnecting NEC Phone page.

Please complete the TWR form.