Registering your UniSA Student Account with Multi-Factor Authentication

NOTE: While you can register your device using any MFA-enabled application, we recommend performing the initial setup via the Okta portal using a PC/Mac web browser as this has the most user-friendly interface

1. Download the Okta Verify App on the mobile device you wish to use for MFA
   1. Apple iPhone: https://itunes.apple.com/us/app/okta-verify/id490179405
   2. Android Phone: https://play.google.com/store/apps/details?id=com.okta.android.auth
   3. Other device: You will need to use the SMS authentication option, please see below
2. Visit the website https://unisa.okta.com
3. Sign-in with your UniSA username and password
   NOTE: If you have already registered for SMS you will need to verify by this in order to setup the app.
4. Click ‘Setup’ under the Okta Verify option
5. Select the type of mobile device you wish to use and click Next
6. This will present you with a QR code you can scan on your mobile device
7. Open the Okta Verify app on your mobile device
8. Continue through the Welcome and How it works page until you reach the Ways to Verify page. From this page, click the ‘Add Account’ button
9. Choose the account type as Organization
10. Select the Scan a QR Code option
11. If prompted, allow the app access to your camera
12. Position the QR code inside the square on the App to scan the QR code and you will be taken to a page prompting you for push notifications. On this page, select ‘Allow’
13. If your phone prompts for app permissions to do this, select Allow
14. You will now be presented with a message saying that your account has been added advising that your phone is set up for MFA

Or for step by step instructions (including screenshots) see the How to register for Multi-factor Authentication via the Okta Verify App page.

NOTE: While you can register your device using any MFA-enabled application, we recommend performing the initial setup via the Okta portal using a PC/Mac web browser as this has the most user-friendly interface

1. Visit the website https://unisa.okta.com
2. Sign-in with your UniSA credentials
3. Click ‘Setup’ under the Okta Verify option
4. Select the country your Mobile phone number plan is set up in is on from the drop down list, type your Mobile number in the Phone number field and click ‘Send code’
5. You will receive an SMS notification to your mobile phone with a 6-digit code
6. Enter this code in the ‘Enter Code’ field and click ‘Verify’
7. If the code is correct, you will be taken to the following page which indicates you have registered successfully, and you can close this page

Or for step by step instructions (including screenshots) see the How to register for Multi-factor Authentication via SMS Code page.

If you have previously enrolled in MFA via the Okta Verify App or SMS, follow the instructions below to enroll in an additional MFA factor

1. Visit the website https://unisa.okta.com
2. Sign-in with your UniSA credentials
3. When prompted, MFA using your previously enrolled factor
4. On the landing page, choose the 'Additional Factors' tab then click the 'Enroll SMS MFA' or 'Enroll Okta Verify (App) MFA' option
5. Follow the remaining steps for enrolling the selected factor as above

PLEASE NOTE: If you select the option to enroll a factor you have already enrolled, you will receive a '403 Access Forbidden' error.

If you cannot log in using the previously configured MFA factors, please contact the IT Help Desk.

The first thing you should do is contact the IT Help Desk and let them know. They can reset your factor to allow you to re-register a new number or in the case of a lost phone, they will disable the ability for your old phone to be available for MFA. Once you are setup with a new phone you can register it for MFA using the steps in this FAQ.