UniSA supports Multi-Factor Authentication using the Okta Verify mobile application and SMS messages.
Note: SMS text messages do require cellular access
If you do not have a mobile phone, please contact the IT Help Desk.
NOTE: While you can register your device using any MFA-enabled application, we recommend performing the initial setup via the Okta portal using a PC/Mac web browser as this has the most user-friendly interface
Or for step by step instructions (including screenshots) see the How to register for Multi-factor Authentication via the Okta Verify App page.
NOTE: While you can register your device using any MFA-enabled application, we recommend performing the initial setup via the Okta portal using a PC/Mac web browser as this has the most user-friendly interface
Or for step by step instructions (including screenshots) see the How to register for Multi-factor Authentication via SMS Code page.
If you have previously enrolled in MFA via the Okta Verify App or SMS, follow the instructions below to enroll in an additional MFA factor
PLEASE NOTE: If you select the option to enroll a factor you have already enrolled, you will receive a '403 Access Forbidden' error.
If you cannot log in using the previously configured MFA factors, please contact the IT Help Desk.
The first thing you should do is contact the IT Help Desk and let them know. They can reset your factor to allow you to re-register a new number or in the case of a lost phone, they will disable the ability for your old phone to be available for MFA. Once you are setup with a new phone you can register it for MFA using the steps in this FAQ.