Mail on Apple devices

Instructions for removing Password Prior to Staff Email being Restored

The native email client for Apple devices remembers your UniSA login details to retrieve your emails.

You will need to either remove the mailbox entirely or just your password before you change your password. This will ensure your account does not become locked out when you change your password. Don't worry, you will not miss/lose any emails during this time because the mail servers will retain them until you login again. 

Removing your old password:

  1. Go to Settings
  2. Tap Accounts & Passwords
  3. Tap Exchange under ACCOUNTS
  4. Tap Account
    This will show your UniSA email address or user name.
  5. Tap Password
  6. Delete Password
  7. Tap Done
  8. Tap OK when advised account can't be verified.
  9. Tap Done again
  10. Tap Save
  11. Tap Cancel when prompted for Exchange Password
  12. Close Settings

After you have changed your password, the first time you go to your mail app you will be prompted for your new password.
Once you have entered it the app will remember your new password and will not prompt you again.

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.