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IMPORTANT: Starting Wednesday 5 November, the Self Service portal will no longer be available to request IT support. Please raise all your IT support requests via the Interim IT Support page or by calling IT on (08) 8302 5000.

Systems up or down

 

Installing macOS version of f5 BigIP Edge Client

Important:

The use of all Information Technology (IT) facilities at the University of South Australia, including the UniSA wired and wireless networks, is subject to the University's Acceptable use of Information Technology (IT) facilities policy. 

NOTE:- Any macOS Tahoe users with VPN issues need to download and use this client in the interim (please wait for the download after clicking)

Installing the f5 BigIP Edge Client is a one-off process required for first-time setup of a VPN connection to the University network.

  1. Download macOS f5 BigIP Edge Client from access.unisa.edu.au (Unisa credentials may be required)
  2. Click Save
    download.png
  3. Unzip the bigipmacedgeclient.zip folder from the location that you saved it in step 1. (Note: - file names will vary with version number information)
  4. Click mac_edgesvpn.pkg from extracted files
    open.png
  5. Click Continue
    install intro.png
  6. Click Install
    install type.png
    NOTE:     If prompted enter login details for the device. If a UniSA Blue Plated Mac this will be your UniSA credentials and then click Install Software.
    may need to login.png
  7. Program will show a progress bar
  8. Click Close when install success is indicated
    install successful.png
  9. This is a once off process and you can click Move to Trash if prompted/desire.
    move to trash.png

Follow the instruction on how to connect once installed.

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.