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IMPORTANT: Starting Wednesday 5 November, the Self Service portal will no longer be available to request IT support. Please raise all your IT support requests via the Interim IT Support page or by calling IT on (08) 8302 5000.

Systems up or down

 

Sending email from non-ISTS managed server, application or system

To protect the University email reputation and ensure continuity of email to meet business requirements, it is a requirement that all UniSA emails be sent from authorised and authenticated servers, applications or systems.

  • Authorisation and Authentication will be facilitated by the use of a service account
  • If you own and manage a server, application, or system that is not managed by the ISTS unit, you can request a service account by contacting the UniSA IT Help Desk

If you have questions regarding this requirement, or to request a service account please contact the UniSA IT Help Desk. Any request for a service account should include:

  • The name of the application or service
  • A short name for the service or application, less than 15 characters. This will be used to generate the SMTP service account
  • A list of email addresses that the service will send from
  • A brief summary of the expected email recipients

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.