Web browsers are designed to retain certain information about the websites you visit e.g., the server(s) it spoke to get there, the content to display, etc. This enables faster content display of previously visited sites, but if the browser becomes confused by something regarding a website it will not display as desired.
Even if two sites display similar content for the viewer e.g., videos, pictures or sound files, etc. the backends (which general viewers cannot see or access) may be completely different between the two sites, even if they are both UniSA owned sites.
Clearing your browser cache is a version of spring-cleaning for browsers, it will help improve the speed and display of websites which are experiencing issues. It will force the website to re-establish communication between your device and hosting server(s). This will refresh the content of the website and enable your device to display it correctly.
Step by step instructions (including screenshots) for all browsers can be found on the wikiHow site.
Otherwise, the process for the four most common browsers (IE11, Firefox, Chrome and Safari) can be found below:
NOTE: The icon for Chrome is the colour wheel:
NOTE: The icon for Firefox is an orange and yellow fox wrapped around a coloured globe: The colour globe changes depending on the version of Firefox you are using e.g., blue or purple, etc.
NOTE: The icon for Safari is a depiction of a compass: Depending on the version you are running there may be slight variations to the icon.
By default, Safari does not show you the option to delete your cache and you will need to enable the option first.
NOTE: Once enabled the option will remain available - this is a once-off.
Delete cache steps:
NOTE: The icon for IE11 has the yellow line around the 'e':
The 'e' without the yellow line is Microsoft Edge and instructions for this browser can be found on the wikiHow site.
If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.