The UniSA IT Help Desk uses TeamViewer remote access software to assist in providing support to customers. It allows them to see the local computer, which in turn improves resolution times and collection of information if needing to assign an issue to second level.
TeamViewer provides remote access to any Windows/Mac laptop/desktop with a current internet connection. Explicit permission must be sought and obtained from the user before a remote connection is established and the user can terminate the connection at any time.
The IT Help Desk will respect local settings and will not change system defaults. This includes but is not limited to group policies, administrator rights, software installations, and default file locations.
TeamViewer will uninstall itself once the device is restarted.
Please click this link to download TeamViewer: https://get.teamviewer.com/unisa
NOTE: If you have installed TeamViewer on a Mac you will also need to grant TeamViewer appropriate access so the IT Help Desk can see your screen to assist.
After installation, wait a moment as the software populates a Unique ID number and pass-number and then advise the IT Help Desk staff member of these.
If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.
