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IMPORTANT: Starting Wednesday 5 November, the Self Service portal will no longer be available to request IT support. Please raise all your IT support requests via the Interim IT Support page or by calling IT on (08) 8302 5000.

Systems up or down

 

How do I request a mailbox size increase?

In order to request a mailbox increase, whether this be for a Staff member's mailbox or a Shared Mailbox an email needs to be sent to the IT Help Desk containing:

  • written approval from your manager
    NOTE: CC'ing them in the email does not constitute as approval. You should either seek their written approval first and then forward to the IT Help Desk as an attachment or ask them to email the IT Help Desk directly
  • justification that adequate mailbox management has been undertaken

NOTE: It is to the discretion of second level as to whether or not the request is approved. So the more justification you can offer the better.