IMPORTANT: Starting Wednesday 5 November, the Self Service portal will no longer be available to request IT support. Please raise all your IT support requests via the Interim IT Support page or by calling IT on (08) 8302 5000.
How do I open another person's folders in Outlook once given access?
Open Outlook
Select File
Under Account Information select Account Settings
Click Account Settings...
Double click your main account - most times you will only have one account listed NOTE:UniSA staff email will default to UniSA Exchange
In the pop-up, down the bottom right corner, click More Settings...
Select the Advanced tab
Click Add
Type the name or email address of the mailbox
Click OK
You will now see the mailbox listed under the Open these additional mailboxes: box Click OK
Click Next and then Finish to close the Change Account pop-up
Click Close to close the Email Accounts pop-up and to return to Outlook
Restart Outlook
The additional mailbox will now be listed at the bottom of the folder view, on the left hand side of your Outlook.
Further Assistance
If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.