How do I recover a file from a Network Share Drive?

DO NOT use the 'Restore' button.
Using the Restore button overwrites the current version of the file or folder (the current version on your network/share drive) with the previous version you select.
This can not be undone and therefore the Restore button should be avoided.

The 'Shadow Copy' feature is now active on UniSA's network and share drive servers, allowing University users to quickly and easily recover recent versions of files and folders without contacting the IT Help Desk and raising a service call.

Shadow Copy takes 'snapshots' of UniSA's network/share drive servers at approximately 2:30am each day, and these automated back-up copies of files and folders can be retrieved by staff in the event of the original data being accidentally over-written, deleted, or becoming corrupt.

  1. Right-click folder which contained deleted folder
  2. Click Properties
    Screenshot of Folder Properties option
  3. Select Previous Versions
  4. Select Folder version
  5. Click Open
    Screenshot of previous versions tab
  6. Open desired File, while open:
    1. Go File
    2. Click Save As
    3. Select desired location and click Save
    4. Close File
  7. Close Folder window of version you were checking
    NOTE: You may have to repeat steps 4 - 7 until you locate desired file version.
  8. Click OK on Folder Properties to close window
    Screenshot of close option on previous versions window

NOTE: The University retains daily snapshots for 31 days, meaning you can retrieve a file or folder as at approximately 2:30am on any of the previous 31 days, and monthly snapshots are retained for one year.

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.