How do I recover a folder from a Network Share Drive?

DO NOT use the 'Restore' button.
Using the Restore button overwrites the current version of the file or folder (the current version on your network/share drive) with the previous version you select.
This can not be undone and therefore the Restore button should be avoided.

The 'Shadow Copy' feature is now active on UniSA's network and share drive servers, allowing University users to quickly and easily recover recent versions of files and folders without contacting the IT Help Desk and raising a service call.

Shadow Copy takes 'snapshots' of UniSA's network/share drive servers at approximately 2:30am each day, and these automated back-up copies of files and folders can be retrieved by staff in the event of the original data being accidentally over-written, deleted, or becoming corrupt.

If a required folder has been accidentally deleted, a previous version of the folder may be able to be recovered by reinstating a prior version of the upper folder were the folder was deleted from (that is, you may be able to reinstate the folder prior to the folder being deleted).

  1. Right-click folder which contained deleted folder
  2. Click Properties
    Screen shot of Folder Properties option
  3. Select Previous Versions
  4. Select Folder version
  5. Click Open
    Screen shot of previous versions tab
  6. Check content of Folder version you just opened
  7. Close Folder window of version you were checking
    NOTE: You may have to repeat steps 4 - 6 until you locate desired folder.
  8. While desired Folder version is selected click Copy
    Screen shot of Copying version
  9. Select Location to copy to
  10. Click Copy
    Screen shot of selecting location to copy to
  11. Click OK on Folder Properties to close window
    Screen shot of close option on previous versions window
  12. Manually move previously missing folder from copied folder location into previous shared drive location.

NOTE: The University retains daily snapshots for 31 days, meaning you can retrieve a file or folder as at approximately 2:30am on any of the previous 31 days, and monthly snapshots are retained for one year.

Further Assistance

If you require further information or assistance please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.