The Enterprise Customer Relationship Management System (CRM) is a cloud service utilising the Oracle CX (Customer Experience) product suite, and integrated into the University systems environment.
The Enterprise CRM provides an integrated view of a student's journey from their first contact with UniSA as a prospect, tracking their progress through their admission, enrolment and access to student services provided by SAS and SEU during their time as a student.
In 2020 the enterprise CRM was expanded for the AskPTC service to manage enquiries from UniSA staff, and those interested in working at the university. A similar AskLibrary service using the Enterprise CRM will launch in 2021.
The CRM is also a key component of the UniSA Enterprise Hub initiative, and will expand the scope of the Enterprise CRM to include the management of industry partnerships and their engagement activities, and this will launch in 2022.
If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.
