1. Intranet
  2. AskIT
  3. Staff
  4. Network, Telephony, Wireless & VPN
  5. Telephone System
  6. Call Queues

IMPORTANT: The Self Service portal is no longer available to request IT support. Please raise all your IT support requests via the Services Hub or by calling IT on (08) 8302 5000.

Systems up or down

 

Signing out of a Call Queue through Webex

To stop receiving queue calls:

  1. Click Call settings
    call-settings.png
  2. Click Open Call Preferences
  3. Scroll down to view the Call queue
  4. Click Click here to access your call queues settings
    call-queues-raw.png
  5. Click Call Control
  6. Click Call Centre Queues
  7. Change Status dropdown from Available to Signed Out
    call-queues-sign-out-raw.png

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.