1. Intranet
  2. AskIT
  3. Staff
  4. Network, Telephony, Wireless & VPN
  5. Telephone System
  6. Call Queues

Systems up or down

 

Transferring a queue call through Webex

To transfer an active call:

  1. Click More
    active-call.png
  2. Click Transfer
    active-call-MORE-transfer.png
  3. Enter the number of the call queue you wish to transfer the caller to
  4. Click Audio button to place the call
    active-call-dial-transfer-number.png
  5. Wait for the call to connect to the call queue
  6. Click Complete Transfer to transfer the call
    active-call-complete-transfer.png

 

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.