Staff Adobe Creative Cloud (Adobe CC) for Enterprise

Conditions apply for the use of University Adobe Creative Cloud software. These include:

• UniSA licensed software is not to be used for commercial gain.
• Should the user leave the university the license will be revoked.
• Software is subscription based per calendar year.

Adobe Creative Cloud licenses are assigned to individuals. Individuals can use the Creative Cloud software on up to 2 machines concurrently irrespective of the ownership or location of the machine. 

Creative Cloud software is based on either a current study period or year subscription model, depending upon if licensed to a student or staff member. 

Individuals will require an active Internet connection for installation and required updates.
NOTE : If you are home or on a mobile network, please be aware that you may incur charges for the data transferred while using the product.

UniSA Staff and PhD Students (by Research) wanting to use Adobe CC on a UniSA owned device (and were granted a license over 24 hours ago) need to install it through the Software Center.

Individuals (who have been granted a license) wanting to install on a personally owned device will need to download directly from Adobe.

1. Open Adobe CC or previously installed app
2. Click Sign in with an Enterprise ID
3. Enter your UniSA email address
4. Click in the password field and wait to be redirected to Account Type page
5. Click Enterprise ID
6. App will redirect you to the UniSA Federation page
7. Enter your UniSA username
8. Enter your UniSA password
9. Click Sign in
10. App will process your login
11. Adobe CC app will load
12. You will be taken to the Adobe CC Stock tab, click Apps
    NOTE: UniSA's licensing agreement with Adobe does not include Stock usage.

Or for step-by-step instructions (including screenshots) see Signing into Adobe Creative Cloud page.

You can install Adobe CC on as many devices as you like, but you will ONLY be allowed to be signed into 2 devices concurrently.

Should you attempt to sign into a third device you will be prompted with the "You've reached your device activation limit" window.
NOTE: Failing to Sign out of Adobe CC on a UniSA pool or barn may lead to this issue.

Or for step-by-step instructions (including screenshots) see activation limit page.

You can access via:

• Shortcuts on your desktop; OR 
• Start Menu; OR
• Signing into Adobe CC

NOTE: You will be prompted to Sign into Adobe CC  if you have not already signed in or if you have not signed in for a long period of time.

1. Open Adobe CC
2. Click Account Avatar
   
3. Click Sign out
4. Click Sign Out
5. Close Adobe CC when login screen appears

Or for step-by-step instructions (including screen shots) see sign out of an Adobe CC page.

1. Open desired Adobe CC App
   
2. Click Help
3. Click Sign Out... (<your UniSA email address>)
4. Click Continue
5. Click Sign Out
6. Click OK
7. Close App when login screen appears

Or for step-by-step instructions (including screenshots) see sign out of an Adobe CC App page.

You may receive this error for any of the Adobe Creative Cloud products e.g., Acrobat DC, Photoshop etc. These products licenses are all implemented through the Adobe Creative Cloud package and you will need to action the below in order to resolve this issue:

1. Close all Adobe products/programs/files.
   Examples : Creative Cloud, Acrobat (PDF files), Photoshop, Illustrator etc.
2. Open Adobe Creative Cloud app.
3. You will need to either:
   

   Sign Out:

   1. If automatically taken in, click the pie chart icon in the top right
   2. Click Sign out
      
   3. Click Continue when prompted
   4. Once signed out, Adobe will prompt you to Sign in and you will need to follow the Sign in process.

   Sign in:

   1. Enter your UniSA email address
   2. Click Continue
   3. Click Company or Academic Unit Account
   4. Enter your UniSA Username and Password
   5. If off campus or using WiFi, you will need to follow Multifactor Authentication prompts
4. Once successfully signed in, click Open for the desired application, this should provide notification that it is using your account to license.
   NOTE: It is possible the software will ask you to sign in again, please follow on screen prompts.
5. Close all Adobe products/programs/files.
6. Test the application is now working.
7. If this doesn’t re-license the software you can find further help on the troubleshooting creative cloud activation error page or contact the IT Help Desk.

For step-by-step instructions (including screen shots) see Adobe License Expiry/Activation Failed page.