Personal Portal for email access

You can view Bounced and Rejected Messages at any time using the Personal Portal. 

After logging into the Mimecast Personal Portal click on Rejected Messages or Bounced Messages from the left hand menu.

These are messages have been sent to your email address that has been rejected or bounced because of the content or problems with the sending email servers. These generally applies to inbound emails.  

The rejection or bounce viewer can be used to display information about why it was rejected it. If the message was legitimate, you can use this information to address the cause of the rejection or bounce.

1. Click Login button above
2. Click Blocked
3. Click Add Blocked
4. Enter desired email address or entire domain. Example:
   • Email: someone@domain.com
   • Domain: domain.com
     NOTE: Blocking entire domains runs the risk of not receiving legitimate emails from people using that domain. So the preferred method is email blocking.
5. Click Add
6. Click Block

NOTE: If you need to alter the Blocked list you can either use the Permit button (which moves the listing to the Permitted Senders list) or the Remove button which simply removes the block.

1. Click Login button above
2. Click Permitted
3. Click Add Permitted
4. Enter desired email address or entire domain. Example:
   • Email: someone@domain.com
   • Domain: domain.com
5. Click Add
6. Click Permit

NOTE: If you need to change the Permission you can either use the Block button (which moves the listing to the Blocked Senders list) or the Remove button which simply removes the listing from the Permitted list.