While the device is still on campus, you need to check that f5 BigIP Edge Client is installed on the blue plated computer.
For a Windows device, this can be done following Step 1 and 2 of connecting to UniSA VPN. If the software is not installed, staff/students can install it through the Software Center.
NOTE: Should the device be taken off campus, without the software being installed, the device will need to be returned to campus for installation.