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Student Support on POD and Application use

A Personally Owned Device (POD) is another way to access University learning resources. This page describes the type of support the University can provide for your POD and applications being used on either POD or blue plated (UniSA owned) devices.

NOTE: UniSA DOES NOT provide technical support for POD's.

Important:

If you are using a POD to access the UniSA network, you must ensure you have:

  • the latest operating system and software application patches applied (automatic updates recommended)
  • antivirus software installed and configured to update automatically

Failure to adequately protect your device may result in the removal of your ability to remotely access the UniSA network.  PODs used to connect to the UniSA network are subject to University Information Security policies.

What is Supported?

  1. Connecting to UniSA Wireless: Access to the UniSA wireless network is available on all UniSA campuses and sites, including regional and interstate sites. See Wireless Support on how to connect.
  2. Accessing Email:  Student email is supported by most web browsers (IE11 & Firefox endorsed) and is the recommended access method. For access via an email client see Email Configuration.
  3. Connecting to Printers: A series of instructions have been produced and are available here.
  4. Accessing UniSA Apps and UniSA Student Applications: UniSA Student Applications is a service allowing you to access general and course specific application software on PODs. See UniSA Student Applications for options.
  5. Technical advice for installation of applications required for your study. Advice and guidance will be offered on what you should check/try on your POD if you are having issues installing software required for your study. A list of software that is available to some student cohorts please see the Access software on your Computer page.

What is NOT Supported?

  1. Operating System Issues: 
    Example: patch management, OS errors.
  2. Software Changes:
    Including installation, updates or other problems. UniSA Support staff can provide advice only. You will need to make the changes yourself.
  3. Support for software NOT required for your study:
    Includes all problems with software not specifically needed for your study at UniSA
  4. Non UniSA email accounts:
    Setting up or accessing non UniSA email accounts through Outlook or any other mail software/app/browser. These include (but not limited to) bigpond, gmail, hotmail, outlook, yahoo etc.
  5. Software usage/utilisation: 
    For training on how to use software please see LinkedIn Learning or try the software's own help resources.
  6. Hardware:
    Including installation, faults or other problems.
  7. Data Backup or Recovery:
    UniSA is not a data storage facility for students. Students are solely responsible for file storage and safe backup of their data.
  8. Assistance with Assignments:
    For study support, please click here.

IMPORTANT:

ISTS can only provide recommendations and guidance to UniSA affiliated POD owners regarding how to best utilise the services offered through UniSA. The day-to-day maintenance, content and upkeep of the device is the responsibility of the owner.

Further Assistance

If you require further information or assistance, please contact the IT Help Desk on (08) 830 25000 or 1300 558 654.