Accessing Staff Email via Apple Device

There is a known compatibility issue between Apple mobile devices (such as iPhones and iPads) and Exchange ActiveSync (the mechanism which provides mobile access to UniSA staff mailboxes).

Management of calendar appointments using Apple mobile devices can cause unexpected behaviour such as:

• The disappearance of calendar appointments from your mailbox or mobile device;
• Appointment responses going to multiple people instead of just the required recipient/organiser; and
• Inadvertently completely cancelling meeting when attempting to send one decline response (this includes meetings for which you are not the organiser).

Types of tasks that fall under the banner of 'management of calendar appointments' include creating, accepting, forwarding, declining or deleting appointments.

ISTS recommend management of all calendar appointments be completed using either a full Outlook client or through Outlook Web App (OWA) on the staff portal.

If you need to use your Apple mobile device to interact with your calendar it is strongly recommended that you only use it to refer/read calendar appointments, or use a browser on your Apple device to access your Outlook Web App (OWA) on the staff portal.

Further information can be found on the Microsoft Support page.